Direct Tire & Auto Service

"Direct Tire has been fantastic to work with in all ways. I have done tire changes with them, which have always been easy to schedule, and they get it done efficiently. I've also had them do multiple repairs and diagnostics on my 2014 BMW and not only was the repair work done exceptionally well, but the service along the way was on par with some of the high-end dealerships. The owner, Bob, is incredibly nice and was above and beyond accommodating when there was a minor issue that I had to come back to resolve. He made things right and did it quickly and for that I will continue to be a loyal customer of Direct Tire. I've spent enough time there talking with Bob and the other techs, to know that they are truly car-people who are very good, very knowledgeable and seem to genuinely want to do a top-notch job. Thank you to Bob and the team at Direct Tire. You guys are awesome."

"I have been a Direct Tire customer for 10+ years, since when they used to have a Natick location. They have serviced my cars for brakes, tires, and regular maintenance. The staff is friendly, knowledgeable and service is always great. But the best thing is ethics of the business, which is not common these days. The business has changed ownership and has gone through transitions, but I was happy to see that the service and ethics have not changed. As part of ownership change in 2021, they had sunset many old programs and packages which was communicated. However, there was ambiguity in one of their unique warranties. They prioritized customer focus, and business ethics, and honored it as a one-time exception. I wish they expand to metrowest area again."

"I have been taking my Toyota 4Runner to Direct Tire for over a year, and the experience continues to exceed my expectations. From the courteous customer service team to the knowledgeable and expert mechanics, I always have peace of mind, knowing everything will be done correctly. Kurt, a lead mechanic, communicated through the entire process - from showing videos of work to be done and then offering options to remain on budget. I appreciated how Owner, Bob Lane, followed up after the service call to ensure that all was working well. I highly recommend Direct Tire, a great local auto repair shop."

"Direct Tire has repaired a number of things on my car. They are not the cheapest, but they are completely trustworthy and their customer service is unforgettably good. The kind of service that they regularly dish out can't be found anywhere, in any industry these days. They go above and beyond to take care of the customer."

"Had a leak in a tire and needed to leave town the next day. Called late and they squeezed me in last minute despite closing early for holidays. It was a small nail, fixed in 10 minutes. When I went to pay, the manager just said merry Christmas, and not to worry about it. Great impression and I was very grateful for the generosity and fast fix. Will be coming back in the future! Great experience!"