Watertown Ford

"Went to quick lane to get an oil change and was upsold a “Works” package that included a rotation. Took nearly three hours. Returned home to find I was missing one lug nut and another one was smashed. Living a half hour from the location and not wanting to lose an entire day; the manager’s offer was to mail me two lug nuts to make it right. Place takes three hours to change your oil and ruin your tires. Awesome. While I was in the waiting room there were two calls complaining about alignments. Whoever they had in that day was learning on the job. Computers were all down to boot, slowing everything down further."

"I had a great experience with the team at Watertown Ford. They made the process of buying a new vehicle quick and painless. They also gave me a great price on my trade in vehicle."

"I'm a retired U.S. Army Ranger and am fortunate to bank with USAA. I had a deal for a specific price on a new 2024 F250 Super duty truck and brought a certified check for the full amount from USAA. This dealership tried to disuade me from using USAA and pressured me to use their financing, which wasn't at the same low rate as USAA. I told them I had a check in hand for the full amount and was not going to change my financing. Watertown Ford then told me I would have to wait two weeks until the certified check cleared before I could pick up the truck. I walked out and contacted another Ford dealer in Vermont who are much more user friendly to buyers. Watertown Ford is a dishonest dealership. BEWARE: Do not purchase your Ford vehicles through this dealership."

"After having my truck totaled, I was looking to replace it with essentially the identical model. I found the one I wanted at Watertown Ford and emailed Patrick, who got back to me within a day - and in that email, gave me the exact prices and values including MSRP, discounts, taxes, fees, etc. I told him I wanted to do as much remotely as possible, and again within 24 hours (it might have even been the first 24 hours) got everything settled and approved. He even told me when I got there I'd be pitched a few things, told me what they were, told me what his thoughts were on them, and told me I could "say no in 2 seconds and be done with it". I arrived about a week later (based on my schedule), signed some papers, discussed some options I said no to most everything and indeed the unnecessary addon services were done in 2 seconds. It took about 20-30 minutes to run the paperwork, we were able to complete the registration, they inspected the truck, and I was off in maybe an hour total. It was a great experience. Despite being nearly two hours away, I wouldn't hesitate to go back."

"I bought my 2017 Ford F-150 Lariat from Watertown Ford this past April. I traded in my Jeep Wrangler Rubicon as part of the deal. I got more for my trade in than I expected! And I got the truck for exactly the price I was hoping for. There was nearly zero haggling or the usual “let me check with my manager” kind of games you find at usual dealerships. I have bought around 15 cars in my life from dealerships & this was the best experience I’ve ever had. Before going to Watertown Ford, we visited 2 other Ford dealerships in the area. We were replacing the tow vehicle for our Airstream RV and we weren’t sure if we wanted another Ford pickup or if we wanted an Expedition. So we went to a couple of dealerships to look at some used Expeditions they had online. While we were at the first Ford dealership, I asked to look at the new 2017 F-150 just out of curiosity. The salesman actually refused to let me look at a new F-150 because they said “we don’t make any money off of selling you a new vehicle”. I made an appointment at the 2d dealership 2 weeks in advance. When I showed up the morning of the appointment after driving 30 miles to get there, they didn’t have the vehicle I had asked to test drive! And they said they couldn’t get it that morning for me to test drive. The customer service at these other 2 dealerships was so bad that I actually wrote a letter about it to Ford. In the letter I said that i had never experience a dealership that actually worked hard to NOT sell me a car! It was unbelievable! The experience I had at Watertown Ford proved to me that it’s obviously not a “Ford thing”, it’s a “Watertown Ford thing” that made this such an easy & wonderful buying experience. I recently had my new truck serviced for the first time at Watertown Ford. They remembered that the first year of maintenance was included, as I was told at the time of the sale. The staff at the service counter where I checked in remembered me! From months ago when I bought the truck! They were courteous, professional, nice and fast. My truck was really taken care of fast & nicely. The only small critique I had was that they forgot to call me to tell me when my truck was done, but I was going to pick it up after work just before they closed anyway. So it didn’t matter. My wife & I are new to Massachusetts & didn’t know what to expect from a New England car dealership experience. Through this whole process of buying the new truck & having it serviced, these people treated us like family. I will be buying my next car or truck at Watertown Ford."