AutoZone Auto Parts 450 Arsenal Street, Watertown, MA 02472

"Didn’t get his name, but the guy there was a great help. I needed to remove the fuse box cover in my car and he lent me a flathead and light since it was dark out. Very knowledgeable dude and customer service is top notch"

"Went in tonight trying to find a brake light for my 2003 Tacoma. Could not find one on the rack so asked the cashier for help. Anthony looked up the bulb type and went to the rack but did not have one in stock. I said thanks and started to walk away when he said to wait a minute. He asked me how many I wanted, and I said if they are that hard to find, two. He handed me two loose bulbs. I asked "how much" and he replied nothing - they were loose from his back stock. What great customer service. I won't go anywhere else!!!"

"Kayla was amazing patient, kind and professional. I couldn’t ask for a better experience when going through a hard time with my car! thank you Kayla for all your hard work!!!!!"

"Got hard sold & straight up yelled at, got battery acid water on arms as the guy made me bring my dead battery inside for him, didn’t get a receipt until someone googled how, and overall an awful experience This is the first bad review I’ve ever had to write, and it took a lot of bad in a row. After getting hard sold a 2nd tier battery (the Econ battery being ‘playing Russian roulette with an automatic’) by the staff (guy with a goatee tied up with rubber bands) who appeared to be the manager, my receipt wouldn’t print, and the associate helping basically shrugged and walked away, leaving me with a $225 battery on the counter waiting for someone to help me install it. Eventually, the manager said he would install it if I made him, and legitimately berated me for ‘making him work’. I’m fine with banter but I straight up got yelled at for needing help putting the battery in my car and for my choice of battery, didn’t appreciate that. When replacing my battery & blasting a cig, he told me to bring my dead battery inside for him, which leaked soluble battery fluid all over my arms on the way. The more helpful associate inside let me know that it would eventually blister off my skin/my tattoo if I didn’t wash it off fast. After finding/using the staff bathroom, they tried to return my ‘core charge’, a $22 redemption for returning my dead battery, but it took the helpful associate look up and figure out how to print a copy of my receipt. In all fairness, the battery is installed (though it looks like not very securely) and my car seems to be working, at the cost of $202 and a bit of watered down battery acid on my arms. I would not advise visiting this store, I’m certainly not going to again, so let’s hope this battery stays in place and continues working."

"Very nice place. Professional and friendly staff. Got my new car battery at around 250 dollars and installed by the staff for free. I really appreciate that because I was there at 8:30 pm and it took almost an hour to replace the car battery. I was worried that I might need to replace the car battery myself, but it was nice to use their help!!"