Hertz Car Rental - Pittsfield Dalton HLE

"Congrats to this station.The young man that runs this station what a courteous persona.The crew all is so wonderful.Thank you for the service you offer to Hertz."

"Ifa business can’t or Won’t answer the phone… how can I do business with them?? I will Never call or consider doing business with them, Ever!!!"

"Great selection of cars (the other big rental place in town was completely out), but even more important to note is how great the service was at this Hertz location. I made a last minute booking, and live almost an hour away. And then I struggled to find a ride down there. Eric answered the phone when I called, and was willing to wait for me beyond closing time until I was able to arrive. He had everything ready to go and got me up and running in record time. This was such a refreshing service experience, and speaks volumes about how well run this Hertz branch is and how great their employees are. The car I rented is also nicer than expected. Thank you, Eric, and thank you, Hertz!"

"Horrible experience! We had a reservation for a small SUV, but the lady at the counter told us that she could not „honor“ our reservation – whatever that means. She then told us to drive to Albany airport to get a car as they might still have one – no joke! When I told her that we didn‘t have a car to drive there (I know, what a surprise!), she just said we should get a taxi (which Hertz would of course not pay for). She then got quite aggressive, especially because all the other customers in the room were in the same situation, and repeatedly told us that she gave us an alternative and that we should be happy with that. I don‘t know how we can have a reservation without Hertz having enough cars to „honor“ those reservations, but I seriously warn all of you to ever renting a car at that place! Go to Enterprise, they are supposed to be more professional and cooperative."

"This was the single worst car rental experience of my life. Rented from Newark for a one way 3 hour drive to drop off in Pittsfield. They rented me a car with broken and completely ineffective windshield wipers (see photos) in the pitch black and pouring rain. Couldn’t tell until I left the rental garage, of course, and since no hertz was open on the way, and nowhere to buy wipers was open, this was how I got to spend 3 terrifying hours, in this incredibly unsafe vehicle. On top of that, they charged me for a full tank of fuel when I never selected that option and returned the car full, like I always do. I have written to Hertz CS as well as left a handwritten note with hertz in Pittsfield about this experience and have yet to get a response 3 days later. It’s actually pretty funny how you cannot get a human on the phone no matter what number you call. Extra funny that their automated system even has a button for if you did *not* select a full tank fuel purchase but got charged anyway, and how you need to prove you filled the car up right before returning (the full tank isn’t enough I guess?) I will never use hertz again. My company will never use hertz again. Still waiting for a response and a refund."