Nissan of Pittsfield,

25 West Housatonic Street, Pittsfield, MA 01201

"We live on the CT shoreline and decided on a getaway to the Berkshires . The electrical system on my new ‘23 Pathfinder went haywire and the battery completely died in Lenox and wouldn’t hold a charge. Had it towed to Nissan dealership in Pittsfield and the tests showed battery was faulty and needed replacement. Service manager Rob went through the various tests for Nissan to accept responsibility, had a tech drive my car back to me in Lenox and we were able to return home. It was nice to get the help and support while out of town."

"Wasn’t very happy with service. I had a scheduled appointment for 3:30 on a Monday for a new key fob that was ordered and there. I called at 430 asking if my car was done, was told they are still looming at it. Then got a call at 450 before they close at 5 asking where the key was no one knew why the car was there. I was then told the cat couldn’t be worked in until Tuesday. Called again at 11 Tuesday morning asking about the car got told the key system was down and wasn’t sure when it would be back running. I called again 3 asking if the system was up yet. Got told wasn’t sure and he was going to find out. He said it should be up and running and would let me k is when the car was done. Took a ride over to the dealership at 4:50 before they close at 5 asking about the car. Got told yes the car has been done. It just would have been nice if someone kept me informed about my car or that they knew why the cat was there in the first place. I thing that should have only taken an hour which was told took 2 days."

"This was the best experience I have ever had purchasing a vehicle. From the salesman, finance manger Roberto and General Manager Wayel. Friendly and knowledgeable customer service. I thought that my credit would be a no go for a vehicle of my choice. Not only did I get the vehicle I wanted the deal was done in a matter of hours. I highly recommend anyone seeking to purchase a vehicle to go to this car dealership that closes the deal. They made it happen!"

"The workers are great guys I personally know a few of them. Some of them are my customers at my place of work. Other than that as far as business, I’m not that satisfied with how they do business at Nissan in Pittsfield. I bought a car twice from them, and in both my experiences, the way that they sold me a car wasn’t proper, and I blame myself as well for going along with it… I’m the one that comes in to buy a car I’m the one that has the money and I’m the one that’s financing so I should be the one to pick the car that I want in the payment that’s comfortable for me… another thing when they’re selling somebody a car they should sell them a car with no burn holes on the seat. They sold me a car with a burn hole on the driver seat and they never told me about it at all. I ended up signing off on the car without even seeing the burn hole until I already bought the car so again, I blame myself for not fully viewing over the car every detail, but they should’ve definitely told me that there was a burn hole on the seat either way…. They promised to fix the seat, Roberto is his name I went into his office and he promised that he would fix the seat and have it in writing that they would do so I’m definitely not letting it go. I will be staying on top of Roberto and making sure that he fixes the seat that I deserve to have fixed. but other than that the experience was good, that’s the only part that I would recommend that they work on , is being more honest with customers because we’re coming in there with our hard-working money and buying an automobile from them and it’s a big purchase they need to put themselves in the customers shoes and realize if that was them, they would not like it either"

"Tyler S. Is phenomenal! This is our second experience working with him! He is attentive, not pushy and goes above and beyond for his customers! Highly recommend!"