Best Western Plus Berkshire Hills Inn & Suites 1350 West Housatonic Street, Pittsfield, MA 01201

"This hotel was phenomenal. My family was in town for a funeral and we were traveling with three kids 4 and under, so we were so relieved that the staff was so kind and helpful. The manager especially was so attentive and anticipated our needs down to making paper airplanes for my boys. He even overheard me asking my husband to grab extra toilet paper and towels so he stepped in and personally delivered it to our room 5 minutes later. Above and beyond excellent service!"

"This is one of the best hotels in this price range I've ever stayed at. The room actually had a fridge with a freezer, the towels were not soaked with fabric softener which makes them unable to absorb moisture. The bathroom didn't require a fan to be on all the time. The front desk was great, and the breakfast was as good as you could expect from that level accommodation. Lots of outlets even with USB charging ports."

"Good budget friendly hotel, rooms are spacious and very clean. Staff are kind and helpful. Breakfast is more than standard continental and always included hot items such as eggs, French toast, bacon or sausage. Our room was at the front of building facing the street and it was very noisy with traffic and trucks all night long. We had asked for a quiet room since we were traveling with our dog but our room wasn't ready when we arrived, even though I had confirmed the day before. The hotel does have a large expanse of grass for dog walking and they provide bags and a trash can. Much appreciated! Suggested some lighting for the area as it's in complete darkness at night."

"Truly wonderful staff at this Best Western, a young gentleman by the name of Bo was very friendly and knowledgeable about the surrounding area and local attractions. Every employee was friendly and hardworking which made up for any shortcomings with the room. (A few spider webs and some fruit flies, plus a sink and tub that took a while to drain). Complimentary breakfast was average and coffee was good. We very much enjoyed our stay and look forward to returning soon. Thank you Best Western!"

"Pretty much the best chain motel I've stayed at in ages. Quiet, clean and comfortable. Nice beds and bedding. Furniture seems newer. Hot beverage station available 24/7. Front desk staff nice. A good option in an area that doesn't have many choices!!!"