Bike Attack Electric

"We ordered our Aventon Abound on-line from Bike Attack Electric and I will say it was a great experience! I made a mistake with my order and called the store and a nice gentleman directed me to their customer service who also was excellent! They straightened it out for me and gave me the link for codes for freebies. The bike came within 10 days it’s been taken to the shop and assembled and is 100% the bomb! Now we wait for the freebies that come and we are hoping it is as smooth as this whole process has been. I would order from them again and have it shipped with no second thoughts. Thanks for a great experience!"

"First off let me say they you will be hard pressed to find a better group of people than the crew here. The owner is a man of his word and has gone above and beyond for me and my family multiple times. From fixing our electric bikes (not even purchased from them) to helping us find the perfect helmets, locks future bikes etc. so we are good to go! I see negative reviews on here from unreasonable people and I don’t understand how Google would even allow a business to be held accountable for people that are not following business practices that are in writing. I’ve experienced the owner stay after closing time and come down Main Street to help us fix our bikes that WE broke! Great people fantastic service and experienced techs make this place golden in Santa Monica/Venice! Don’t be fooled by a few bad reviews this place is dope! No B.S.!"

"Return policy here is extremely unreasonable or non-existent. I purchased 1 Aventon bike that was in stock and ordered another at closing time that would be sent to the store. I test road the bike I took home that was for my partner and realized it was not comfortable for me. I contacted the store before opening time the next day to cancel my order that hadn’t even shipped to the store yet and was told no refunds due to processing fees even though they have an exclusive partnership with Aventon, and Aventon has a lenient return policy. Had I ordered the bike directly from Aventon’s website it would have been fully refundable within 14 days. I am so disappointed I didn’t order directly from Aventon as now I’m stuck with a $1700 bike that I’m not happy with."

"I purchased two Ohm bikes from Bike attack in Santa Monica a few years ago, and the company that makes the batteries and motor went out of business. since the batteries don’t work anymore and I cannot get them replaced I am going to buy two new bikes which I called and talk to the owner. after talking to her on the two bikes, I wanted to buy. She was a lot higher than other bike stores for the same product. She said she wasn’t making any money on the bikes and gave me a story that she’s doing me such a favor. if you want to pay more money for bikes, I suggest you go to Bike attack otherwise, check other stores. I just read the response from the owner who I talked to and Of course they’re lying because they don’t wanna lose business on reviews. She did offer me $500 off the price but she started so much more than other Bike stores and even after the $500 off they were still a lot more Than other Bike stores. You can go on the website Aventon bikes Level.2 Commuter and see there for sale for $1695 each and I bought it for a lot less with free assembly than what bike attack was going to charge me The bottom line don’t trust this bike store check it out yourself from other stores."

"Awesome bikes and customer service from Frank/Manager who sold me a Scott Patron, my first ebike. Also Neal and George have kept it well tuned after many hundreds of mountain biking miles."