Aligned Modern Health

"My brief experience with Align Modern Health was frustrating and extremely unprofessional. What started out as a promising first impression of their functional medicine practice and Dr. Herrera was quickly soured by the baffling ineffectiveness of other staff members and a general lack of transparency and communication that appears to be the ethos of the clinic as a whole. I am uninsured and was pursuing my treatment as a self pay client. When I first reached out to Align Modern Health in January they assured me that they do work with self pay clients but the events that transpired after lead me to believe otherwise. They wasted my time and money and I do not recommend this practice especially if you are pursing your treatment out of pocket. Your care will not be a priority to them. After my initial intake I had multiple follow up appointments cancelled on their end, one day of- one two days before when scheduling is a bare minimum of 3 weeks out resulting in my care being pushed further and further away with every cancellation while my symptoms worsen. An appointment to review the results of bloodwork they had taken was canceled only hours before its scheduled time because they, “didn’t order all the right tests” and this apparently wasn’t realized in the weeks that passed between my appointments nor when I called a few days prior to reconfirm my appointment time. I needed to be rescheduled for an additional blood draw and the next available appointments were another 3 and 4 weeks away. I had to wait to be rescheduled, then my reschedule was again canceled on their end two days before. At this point in time it’s been nearly two months of waiting for them to correct their own error. This is when I gave up. I feel disrespected as if I wasn’t a priority because I didn’t have the endless billing potential of insured patients. During this whole process I had zero follow up or direct communication with Dr Herrera after our initial meeting. I had no access to my patient portal because whoever set my portal up initially entered my email incorrectly and no one attempted to correct this. I was given a temporary access code to upload documents for intake and then repeatedly locked out of their system despite trying to recover my login. I received no documentation of the care plan or tests that were supposed to have been ordered, let alone an estimate breakdown before hand. I only received this information after telling them I was no longer interested in moving forward with them because I demanded they release my records to me so I can take my business elsewhere. Was this their goal all along? If you don’t want to work with uninsured patients just say so. This place is at best case scenario unprofessionally disorganized, lacking in clear communication- especially between their branches and continuously understaffed for their scheduling demands; and at worst callous, disrespectful of your time and potentially delaying care to self pay clients intentionally and purposefully. To what end? Since I don’t have insurance they can’t exponentially mark up services and get paid without any questions? It just really seemed like they were first trying to feel out how much money I was willing to blindly fork over before deeming me a priority. I don’t even know if Dr Herrera is aware of how this process has gone for me (considering there’s been no communication since our first meeting) but is this how you want your care to be represented? And if you are aware… shame on you. It is not an exaggeration to say I receive more attentive and respectful service at the veterinary clinic I take my pets to. This is the kind of dismissive treatment I’ve received at hospitals prompting me countless times to delay seeking care and look for alternative routes in the first place. If this is the standard of care all Aligned Modern Health patients receive it’s a wonder this place is still in operation or is this just how you treat patients that don’t have insurance? Don’t waste your time, because they certainly will."

"I highly recommend Dr. Blake Butler. He is so intelligent, caring, knowledgeable and personable. AMH has been so amazing to work with and I’m so glad I found them."

"Other services are fine but avoid the two-minute chiropractic “care” that charges $80. Nothing against the practitioner specifically but I made it very clear I couldn’t afford to pay out of pocket once my allowed visits were used and they didn’t tell me when they were and refused to bill any other way. Also kept being promised exercises for home that never materialized."

"I see Dr. Butler online, and have been getting help from AMH for over 6 years. The quality of care, and the difference in how I feel is amazing. I just started seeing Dr. Roc here, and his team Lauren and Jakob - and it has been a tremendous help. Everyone is extremely knowledgeable and kind and helpful. It is wonderful that insurance covers this type of work."

"I absolutely love this business. I've used all of their services throughout the years. I'm currently being treated for shoulder and back injuries. Dr. Raq, the chiropractic provider at the Wicker Park location is awesome. He provides the best 1-on-1 care and listens to your issues and provides sound treatment plans which do work. The entire staff at this location is friendly and very attentive to their patients. You most definitely are in the right hands here. Ryan, one of the physical / rehab therapist's is great. He is thorough in his treatment routines for you and pushes you in a positive direction. Katie, the acupuncturist, well she is awesome as well. As I stated, the entire team, including the Clinic Managers are wonderful. This company is truly a one stop shop of services geared towards improving your body and guiding you along your journey to full recovery. Thank you truly for all your help and making me feel special during the process."