T-Mobile Authorized Retailer 11600 Gladiolus Drive, Fort Myers, FL 33908

"Christina and Isabella were very helpful! Great customer servixe! They helped with my phone and helped to show my husband how to use his new apple watch!"

"My worst experience ever!!! Coleman, the store manager, is unbelievable rude and disgusting, he was trying to remove with his hand the food remnants stuck between teeth after lunch while touching my internet modem. He buried half of his hand in his mouth 3 times! it was so gross it made me nauseous!!! when I asked politely to please not do it again, he went ballistic and told me to leave the store. I replied that I was a customer with a problem and I needed a solution. He then told me that he was calling the police! The police indeed showed up half an hour later while I was talking to a T mobile operator on my phone. Without asking me any questions, the police told me that Coleman was accusing me of trespassing the store!! I replied that the store was a public place and I had not misbehaved at all. The police told me that if I didn't leave the place, I was going to be arrested!! I have never been so humiliated in my entire life!! I am a female physician that has always been appreciated by my friends, coworkers and patients. I have never even had a speeding ticket!!! I am in shock and disbelief!! I am certain Coleman dared to treat me like this because I am a hispanic woman, I could sense a racist condescending way from the beginning. As a physician, I can tell that his reaction is not of a normal person, it seemed to me that he was probably under the influence of drugs. My advice to T mobile is to get rid of this individual with such poor manners, he is the worst representation of your company!!!"

"Coleman. The manager. The worst. Literally could not take simple information down properly. This dude worries more about his next vape hit than actually trying to be helpful. Ordered a new phone and was told it would be delivered within two days. Also he couldn’t even transfer the proper address from my account as delivery address so now my two day wait is still out there in limbo. Delivery driver can just have it at this point. Next day update: UPS said tmobile called and said to return the package. Coleman is a true scumbag. I will honestly go out of my way to get him fired."

"Going to cellphone stores is one of my least favorite things but this store is different. Coleman knows his products and got me in and out of his store in a few minutes with exactly what I needed. Another thing I noticed while there was how happy and satisfied the other customers were who were also working with him and his staff. It was just bizarre but in a good way lol."

"This place was fantastic. Very welcoming and knowledgeable. Lacey Rachel and Coleman were unbelievably patient. We have been with T-Mobile for 10 plus years and they are exactly why we won’t switch. Thank you guys"