Student Health Center - New York University Manhattan, New York,

"They changed the time of my appointment to a slot 30 minutes earlier without asking if I will be available. When I arrive by the time I scheduled, they say I should reschedule for another slot because I am late."

"Bad and all staff here should be changed. I needed a flu shoot, and due to a problem with the train I was late only some minutes then they said you were already rescheduled for next month, no solution only that with no smile."

"The worst pharmacy ever. They never have my prescription ready, even though I call beforehand to request it. To make matters worse, the male pharmacist only requests asians to put on a mask. The other day, I was nearly unconscious due to pain from my illness and the only person in the building who would help me was the amazing security guard from downstairs. After I continuously stated that I wanted to go home due to the fact that NYU SHC did not accept my insurance, they forced me to sit in a chair for 30 minutes. After 30 minutes of being bothered with 0 assistance, they finally let me go. When I nearly crawled to the elevator, the full 4th floor of staff sat and watched because they refused to provide me with a wheelchair."

"This is based on my initial experience reaching out for referrals from the health center. I met with Dr. Wang virtually and she was not only very empathetic and professional, but knew exactly how to connect me to the various specialists I needed to see. I was confused by the student health insurance system and thought I needed to do it all on my own through an external provider, but once that confusion was cleared up I found SHC very caring and helpful. Thank you!"

"Avoid medical records office on the 3rd floor! Just run away! Don’t even talk to them. They were the rudest staff I have ever seen anywhere before. Remember to download any forms (blood test results, referrals, medications) posted on SHC portal and keep them on your own. Don’t rely on them. Never heard back from this office. My doctor asked me to pick up my medical records a few days later after I filled out the request form. No one will actually contact you. I went to this office on the 3rd floor. The staff in this office just shouted me OUT. I was not even allowed to step in their office. They don’t care about you and don’t want to talk to any patients. Doctors and nurse practitioners were okay at average level. Don’t expect them to be extremely friendly to you. At least they treated patients with professional attitudes. Front desk staff, secretaries, and medical records staff were very unprofessional. I wonder how they could even be hired by NYU. You should never expect them to be nice to you. If you have any alternative insurance, don’t come to this place. SHC ruins your day."