Rendr - Yi Ngai, MD

"1 Star for the doctor; because the doctor is okay. Just like everyone else is stated; the front desk is really difficult to deal with. They always have these "I really can care less" attitude with them. When you ask to speak with the doctor, it's always " I will ask on your behalf for the doctor." I feel like I go there wasting most of my time trying to get help from the front desk. Ngai Yi is/was my family doctor for quite some time now; I never have had problem until these front desk works there. Suddenly customer service went totally down, efficiency is not even there... I hate to say it but recounting all the experience back and forth, unless these front desk has a change of attitude or gets replaced, I don't think i can confide my health in them any time soon. Jun.2024 Edit. The place have gotten a renovation after it has joined the RENDR network. Service level has IMPROVED drastically, However, during my visit, I felt there are still needs here and there for improvement (i.e, have inexperienced nurse doing blood drawing…etc) But credits are due where it needs to be; progress is made and progress still needs to be made."

"Dr. Ngai and her team are very knowledgeable! I’ve been going to this doctors office for a few years now and it’s always no hassle. The office manager Sharon always make sure the clients are well taken care and has her team follow up for appointment reminders!"

"I came to Dr. Ngai for an annual physical and was amazed by how friendly and professional the front desk and medical staff were. Even on the busy day when I had come in, they were quick to get me ready for my exam. Dr. Ngai was patient with me and took the time to throughly address all of my questions. Overall, the staff here are very respectful and caring towards their patients!"

"I’ve been going to Dr Ngai for 7+ years. Dr Ngai’s medical expertise coupled with her dedication and genuine caring nature makes her one of my favorite physicians. The staff here from front desk to medical assistants are very professional and courteous. All my encounters have always been very pleasant."

"I took my grandma to this office. We didn't have an appointment and I know that every clinic has a long wait time if u don't have appointment. The front desk are nice and patient, they wrote down my grandmas name and told us to wait. We waited like 30mins I don't think it's not that long. The wait time is not predicable but the front desk tried their best to let my grandma have the opportunity to see Dr. ngai. And Dr. Ngai is super nice too. She is funny and soft spoken. This clinic help me solved the problem that i have, I love all the staffs."