Verizon 99 New York 25A, Shoreham, NY 11786

"Went in for an upgrade, and Carlo got me in and out so quick, dudes like a wizard. Excellent service and great guy. 10/10!"

"Ask to purchase a new phone. Wait 10 minutes for a safe to open, set up phone (I set it up, not the employee, still got charged $40 set up fee) after set up find out the phone was inventoried as a watch so they can't sell it to me, wait another 10 minutes for the safe, set up new phone (this process is over an hour). Leave. Receive a dozen emails over the next week trying to sell me add-ons and sale items I said I didn't want in the store. My bill is 65 dollars higher a month instead of the 27 the sticker under the display phone says. Verizon charged me a set up fee too."

"Working with Olivia this morning was a pleasure. She took all the time I needed to be able to understand the new iPhone 15 Pro very professional young lady. The store itself needs some updating. I would suggest getting heat in there was 45° and you could still feel the cold inside I need to put gloves on."

"EXCELLENT!!! Charlie, I believe is the gentleman's name who helped me. AMAZING!! he was so helpful/ Honest, and polite. A real human being. Excellent to work with. He made the whole process super easy. I would recommend going here to speak to him about anything. He helped me with my apple product, as well as a new apple purchase. Even if he is an "android guy" :) He is great. Great location and great personal service! I do have do say one minor bad thing that has NOTHING to do with Charlie and the people in the store or their service. When you try to call the store directly via their 821-5800 phone number, it automatically kicks you over to a call center somewhere else in the world. These people are no help. It is difficult to call the store directly. That's not Charlies fault or the people who work there! HIGHLY RECOMEND GOING THERE!!!!!"

"100/10 would recommend this store (or the Shirley location) to anyone who has Verizon or is looking to switch to Verizon. My sister and I went in to upgrade our phones and although it took some time (iPhone restores are never easy) Charlie was an absolute pleasure to deal with. He was super knowledgeable and made the process super simple, he even kept us entertained with some top notch dad jokes while we waited. Hands down best customer service I’ve experienced in a long time."