Hannaford 162 New York 22, Pawling, NY 12564

"Very clean and well organized. I enjoy shopping there. The water section could be filled more."

"Clean store, courteous staff. The produce, meats and fish are fresh and delicious."

"Hannaford is a general supermarket with just a little extra. To explain, there is a section with baked goods, prepackaged cold cuts, and prepared foods. An "organic" section does exist, but it does not exactly rival say a, Trader Joe's. Certain marinates and or seasonings may not be found at this supermarket. It would appear that they stick to what sells indefinitely and do not venture far from that. For example, I can purchase a jerked seasoning to cook with from another supermarket closer to the city that Hannaford does not seem to have. On other occasions, the search for Goya products in the form of juices or puree has been just as elusive. So, more or less you may want to consider Hannaford a general store with more."

"The Pawling Hannaford is smaller, older, and subpar compared to other Hannaford locations, it seems that corporate overlooks it and doesn’t put much money into the building. It is extremely poorly managed and has been going downhill the last few years. This year it has been extremely poorly stocked every time I’ve been there. On the positive side, the store is usually mostly clean. Bathrooms are clean. The staff are always very friendly and helpful. Cashiers are always pleasant. The bakery dept is good, and all the baked goods are fresh and tasty. Meats are always fresh as well. This store has major stock and supply chain issues, worse than any other supermarket I’ve been to. It is NEVER well stocked, no matter what time or day you shop there. There are ALWAYS many empty shelves in numerous departments throughout the store. It’s especially bad if you go in the later half of the day or during the week. Entire departments and rows of shelves will be completely bare and empty. It’s an issue at this store specifically as no other supermarket has stock issues nowhere near as bad as this location does. Even other Hannaford stores are much better stocked on a daily basis. This store is also very understaffed, and the staff that are there are overworked as there aren’t enough staff to keep up. I’ve noticed the store management tends to show favorites to specific employees and treats others like garbage. Another issue is freshness. Check expiration dates as I often find expired food on the shelves, and check your produce before buying, I’ve found moldy berries or rotten salads on the shelves at times. Lastly, the meat dept shelves need some cleaning and are showing their age. You’d think with so many empty shelves, management would have the staff take time to rotate whatever products are there and remove rotten/expired food, as well as take the opportunity to clean the shelving, but that’s not the case here. The side of the building near the loading dock is always messy with litter and garbage scattered around. All these issues are worse at this Hannaford than many other grocery stores, which makes it very obvious that it is a management problem specifically at this location. I never usually see the managers on the floor, and none of the other Hannaford stores (except for Red Hook) have issues as bad as this. Most of the other Hannaford stores as well as store of other supermarket chains are much better stocked, better staffed, and do a better job keeping the food fresh, and well organized as well as keeping the stores clean. There needs to be a change in management at this location. The fact that there are constantly so many empty, messy, and poorly stocked shelves, expired foods, poor cleanliness in several areas all points to bad management at this specific store. It’s gotten worse over the last few years, and this year has been the worst yet. The store is completely unreliable, you can’t count on them having what you need on your list. Lastly, under previous managers several years ago, this store was run significantly better than it is now, again pointing to an issue with the current management. It has great potential but changes need to be made as this store is not up to standards."

"It is a mixed bag. It has that grocery superstore feel, but they have stock issues. You may find one section's shelves filled up, and another almost empty. The seafood section recently had an outage because they're one scale was out of commission for a few days. That said, the store is filled with helpful staff and probably has what you need."