CVS

"Normally, I wouldn't think it necessary to write a review for a generic chain as large CVS, but, unfortunately, this location's pharmacy has gone downhill to the point where even physicians have warned me against using it for my prescriptions. Having never had a bad experience with them before, I kept them as my preferred pharmacy when my son needed antibiotics for Strep...I called an hour after I left the pediatrician's office because I normally receive a text after a prescription has been ordered, telling me they are working on it, but I didn't receive anything. When the pharmacist picked up the phone, I asked about my prescription and when it would be ready, and she told me that they were out of stock...and then dead silence... no, "Oh, sorry, I was just about to notify you" or "I've gone ahead and forwarded it to another CVS in the area where it's available." She just said, "It's out of stock... You'll have to call around to other CVS locations to see if they have it." So, first of all, if I had not called, no one would have notified me that my son's medication was unavailable and I never would've gotten it, and, secondly, she was unwilling to look up on her computer where the medicine was in stock...It was very strange. Luckily, the second CVS store I called (the location on Route 44 across from Adam's) had a helpful pharmacist who immediately gave me the address and phone number of a CVS location that had the prescription in stock...which made it even more apparent just how bad the customer service at the Pleasant Valley location was. Even though this is the closest location, I do my best to avoid it now because of the terrible (but accurate) reputation. Hopefully, they will improve their service, but I'm going to fill my scripts elsewhere in the mean time."

"Gee we don’t have your extremely common blood pressure med in stock. We will order, don’t know when it will be there and when it is the pharm is rude, asks if im allergic to a med, and doesn’t bother to explain blue pill dispensed to a blue dye allergic customer. Too much work for less than an hour after opening for her"

"They’re doing a pretty good job, and you can tell they’re busy and working hard. however, no fault of theirs but the website doesn’t allow you to load your prescription s and it doesn’t really work properly which is a little bit annoying and they are closed on Sundays and I just feel that they should have a few more ways that you can manage your prescriptions especially since every time you call it’s at least 15 minutes on hold but the staff was very friendly and is working very hard. Improved website functionality would make prescription management much more convenient and less of a hassle."

"Worst pharmacy ever! If I could give 0 stars I would. You refill a prescription and it takes days if not weeks to process, you get notifications your prescriptions are ready but when you go to pick up they’re not and they ask you to wait for another 20-30min. Terrible terrible service. Switching pharmacies to one further away because I cannot deal with this nonsense anymore."