Loretto Health & Rehabilitation

"I would not send any living person there unless you want them sicker. A 21 year old there post op spinal surgery patient left in bed for 24 hours. In a bariatric room but wheelchair can’t enter bathroom, waited 3 hours with exposed surgical wound after it fell off. Dressing onlly changed after it soaked through in 18 hours, 2 hours waiting for help to bathroom, he was reprimanded for calling home for help, not given meds as lpn “forgot”, staff angry at mother because she wanted accountability, 2 + days with a plugged toilet, told by staff to empty his own urinal, it goes on and on. I do have to add that there were several wonderful employees that actually tried to help that were never given the credit they deserved! To those thank you."

"Nurse Manager 2nd Floor just passes the buck back to the hospital patient came to them from. Four days with insulin for a Type 1 diabetic. Hoping now he doesn't die. Never ran any type of test on him for Ketones in his blood. Nurse manager, LPN, and CNA rallied against me for knowing too.much. Got asked to leave facility because he needed to be changed, from a bowl movement, but because she just did 10 minutes ago. Well, guess what! He pooped! So if you don't want updates,or to be treated with respect.....stay away. I am reporting this incident to the NYS Dept of health and the Ombudsman of Loretto and pray my family member makes it out of there alive"

"No one wants to go into a nursing home or go through rehab. It is not home. It is not a vacation. There are many patients and their families want the best for them. Danielle on 2 Fahey, along with Rachel, Emily, Marcos, and others did everything they could to make my brother-in-law's stay the best possible. They made sure that he was cared for in a genuine and loving way. He passed away while they were by his side, keeping him comfortable and feeling safe. To all who complain, may I respectfully suggest communication with the staff, open and honest, without anger and without assumptions about those who are caring for your loved ones. Support and care goes both ways. We were blessed with the care that our loved one received at Loretto on 2 Fahey."

"Room was filthy every day I walked in. Patients had to scream help or nurse to get anyone’s attention. I asked the discharge planner if she was there for the patient or the money. She refused to answer so that said it all. Would not clean my loved one after I bought everything for him to be cleaned with. I walked in the room one day and his bed was soaked in urine, the adult diaper I asked them to not put on him was filled with feces. There were many days I cleaned and dressed him. I would wake up daily in an instant panic to get to him to make sure he was ok. The days I could not go visit, not only made me panic but my loved one was scared. I would not recommend this place ever. If I could give this place a negative star it would be a million negative stars."

"If you love someone, do not send them here! Understaffed and an underwhelmed staff. If you want your loved one to rot, please bring them to Loretto. Call bells go on answered for hours. People are left in hallways told that someone will bring them back to their room eventually. There’s duct tape on televisions that have no working remotes. The adjustments on the bed were not working. My loved one has edema and he doesn’t even have a recliner to sit in. They keep bringing him coffee and he doesn’t drink coffee. It’s just a waste. They barely fed him the first night he was there they gave him a scoop of macaroni and cheese and a quarter cup of stewed tomatoes! seriously? They will kick you out if you don’t acquiesce to their demands. A lot of low paid people with more power than they’ve ever had before. My loved one was sitting in his bed with just a shirt on. Because they wouldn’t put a diaper on him! It is, though it’s too much work for everyone there to do anything! This feels like a death trap"