Consulate General of Brazil in New York 225 East 41st Street, Manhattan, New York 10017

"Phone service is useless. You can't speak with anyone. After many a few minutes of prompts and bottom pressing, the call drops. I did this three times and gave up. What's the point of having an option that doesn't work, while wasting people's time?"

"My experience with the consulate in NYC was great! They were incredibly helpful via email, responded quickly, when I had questions about my application and documents! On the day of my appointment, there were no delays, the staff is very friendly, courteous, and kind. For moms with babies: they have a breastfeeding room! I was able to use it to pump in privacy and it made me feel so comfortable!"

"CIDA WAS SO HELPFUL! this whole location went above and beyond! i recommend coming here if you want to get your VISA in person! just have all your documents ready and they will do the rest! best experience ever"

"Have a flash back to the old nightmare days dealing with super incompetents, they want to renew their passport by mail, however the service by email, the person on the other side makes it more complicated than it clarifies, days trying to solve a simple question, they don't answer the phone, and you have to ask the same thing 4x for a demented person on the other side to try to reason. I'm just trying to renew a passport I don't mind having it in my maiden name but they are complicating and bureaucratic, prepare your nerves."

"I decided to take the entire process online, and submit our applications by mail. At first getting mine and my daughter’s (a minor) Brazilian Passports was frustrating. However, I must confess it wasn’t the Consulate’s fault. Once we learned the signatures of both parents had to be notarized AND certified by the County Clerk, things went EXTREMELY smooth. Getting a passport for a child was (as it should) taken very seriously, and we appreciate that. Once I had submitted photos of the required documents and received a mailing confirmation from the consulate (a single page with a big QR code in it) I mailed everything on a Monday morning and received the documents and passports Friday of the same week! No appointments, no lines, no dragging my wife and kid to the city. Amazing. The Consulate asks that people email instead of showing up or calling with questions. I did and the replies were prompt, friendly and informative. I know there are plenty of negative reviews here, and I totally understand how frustrating these processes can be (it’s serious business!), but I have nothing but good things to say. Thank you!"