LAZ Parking 133-59 Roosevelt Avenue, Queens, NY 11354

"Stay Away !! Pay the few extra dollars and go to a normal place with good customer service Waiting time for this shuttle is extremely long, and then they charge you a fee for arriving later then the reservation time for pickup"

"What a dreadful experience. Firstly. Booked online! As per the address on the spot. Entered. Could not get out! No phone connected to the help buttons. Called number from my prereserved email. They directed to a number. Which was not answered! Called again. Given another number! Went to the information desk upstairs. (He was polite! The only one who was and he's not associated with the parking) Suggested to go to level 3 and find the valet Found him. He kept trying to tell me what to do next time. By this time its been an hour and I wasn't spending more money to get out! Was advised by this man we came through the wrong entrance! This is the entrance on the google maps! He then made our exit ticket linked! Apparently they are 2 different garages. But if so different. Then how come he was able to link it so easily! This whole system is a joke! All set up to make people pay even more! It wouldn't happen in Australia!"

"Genuinely the most traumatizing experience in my life. As if my day wasn't long enough already being at Governor's Ball, I had to deal with this joke of a parking garage. At 10:30 at night when I already have a long way home, I go to get my car and the guy tells me "Car here but no key" and walks away. I had to call 911 in order to sort out this situation and the police found my key. The workers were so nonchalant about the whole situation and were very rude to me. DO NOT EVER COME HERE!"

"Not only did I have to take a cab to the airport when I parked when I returned looking for a shuttle pick up texted , no response called no answer no response talk a cab back to parking. Overall spent$60 for taxis. Will never park there again"

"Don’t park here! My husband and I stayed at the Hyatt Place when we visited the U.S. Open tennis tournament in Sept 2023. We used LAZ to valet park our compact SUV. During our visit, we did not use our car at all. But as soon as we got home, we noticed there was a dent on the roof of the car. We later found out that at least two other reviewers on this forum also had their car roof damaged. In our case, the repair cost over $2,000. Our experience was also very similar to one of the two other reviewers. When the attendant brought our car back, he parked it close to the exit gate instead of somewhere near the elevator lobby. I found that very strange because the garage was very empty and there was no reason to park the car so far away from us. But the other reviewer pointed out that when the car was parked behind the exit gate, you would be pressured to leave if another car came behind you. This company has no desire to do better. The staff just doesn’t care. Protect your car and don’t park here. Next time when we visit, we’ll find a nearby garage and self park."