Mutha Pearl 70 Pine Street, Manhattan, New York 10005

"I visited this established about a month ago and had Monica as my technician and had a lovely experience. However, I scheduled an appointment for yesterday and informed the staff that I would be using pulsd. The technician, Yumi, told me that she does not accept pulsd and that she would schedule me for the next day with a technician that does. Nowhere on pulsd during the booking process does it state that certain technicians do not accept the promotion; however, I went along with it. Today, I arrived at 5:54pm for my 6:00pm appointment with Sonia. I waited until 6:25pm for her to start while she finished with another client. Upon starting, she never apologized for running late. During the process, she was very rough and she did not even do an adequate job with the pedicure. I attached a picture of my heals post-pedicure). The whole process was rushed. And then after finishing the pedicure she took a break to go to the bathroom, which was baffling as she was already so behind. I informed her of the color I wanted which I wrote down from my previous visit and really liked. Upon finishing, she said it would be $15 for the gel removal. I informed her the gel was done here to go before and she stated that, “it is our policy to charge for every gel removal even if it is done here.” I am appalled that she would say that after making me wait for so long and running behind so much I had to cancel my plans for the evening and reschedule. Definitely not a good experience to say the least."

"Walked in and booked a slot for a gel manicure later that same day. Sonia did my nails flawlessly. She made sure I was comfortable with each step and went gentle on the cuticle push back per my request. I came in with a basic nail art design and she executed it to a T. The space is cute, clean, and relaxing. They played bops, too. Hand oils and lotions smelled so refreshing and felt great. They use MindBody for booking ahead, I don’t like how MindBody requires a new account for each sub service, but once set up it’s simple enough. Will be back!"

"I’ve walked by this cute salon a few times and decided to walk in for a lunchtime pedi. They greeted me with smiles and were able to fit me right in. Monica took care of my pedicure and I knew I was in good hands. She was so warm and sweet and answered all my questions. She was meticulous and thorough every step of the way. I am a very picky person when it comes to pedicures and I always have to fix their work when I get home. Not this time! Monica really took care of me and I couldn’t be happier! Definitely will be coming back again and again!"

"So first off, the salon is really wonderful. It is clean and beautifully decorated. The team there is all really nice and maybe more importantly specialized in their field. I got aprés gel-x done for the first time and I don’t think I can ever go back. The extensions feel amazing and looks absolutely gorgeous! Jenn’s attention to detail, skill, and artistry made this the best nail experience I have ever had. I would absolutely recommend it and even if it feels like it might be expensive I can tell you it is worth the price."