Brooklyn Car Rental,

2396 Boynton Place, Brooklyn, NY 11223

"So you wait 30 minutes, then you have to call for the shuttle, could have told you to call first. Get to hole in the wall place and the 1 agent takes 15 minutes to finish up the guy that was there before I came into the lobby with no chairs. Their main scam is the insurance you have to buy. I used avis a bunch and never had to buy insurance that cost more than the rental. If it's too good to be true.......it is!!!!"

"STAY AWAY Trust me, I have a very positive and optimistic outlook in life almost nothing fazes me till I had this experience, it will be worth reading till the very end. If I could I would give them a Zero stars. Check out all the rating websites TripAdvisor, yelp, BBB, google, and all the rest, read the reviews, and then make your decision if you want to rent from them. I rarely write a review, but my experience with the so-called car rental was absolutely DESPICABLE, and a shame on Orbitz for recommending them as a legit car rental. I know that I should never rent from an off-airport car rental you should stick with the brand names, it may sound cheaper but it's going cost you much more in the long run. 1)They tell me it will be $184 for car insurance for the 2 days, I told them I paid it on Orbitz, and they told me that the insurance I paid online was just for the collision and we need full coverage on the car, so I told them my CC had car rental insurance. “sorry we don’t take CC insurance”. Then I saw another fellow "crying" to them about the $960 they were making him pay for insurance for his 6-day rental. He told them the same thing that he bought the insurance from Expedia, and then I heard the the "salesman" telling him that if he had 1 of the 5 insurances on his personal car they would honor it. I told my guy that I have Geico, he was taken aback and told me they only accept my insurance if it covers a minimum of $300,000. Ok finally I got that settled. 2)Then he tells me that they are putting a $2000 security deposit on my card, and it will be released in 15 days. 3)Next he tells me there is a $25 a day for the Sunpass (E-ZPass). I told him that I brought along my own E-ZPass. “sorry all our cars have our own pass, if you want you can wave it but if you go through the tolls you will be charged the tolls plus a $20 per toll fee” I waived it cos I knew the roads and how to avoid the tolls. 4)Then he tells me that there will be a $500 charge if I lose the key. 5)I got in the car and left and was just happy to leave that place this whole ordeal took almost an hour. I have never had any of the above issues with any other car rental in the past and I rent cars on an average close to 20 times a year from most of the major brand rentals. To my bad luck, I accidentally took the toll road that cost I think .66 cents The car transmission was shaking the car almost every time it changed gear but I was afraid to call them cos they would tell me that I damaged the engine, so I kept on driving with a jerking car every so often. I decided I have write a review and let the world know what type of Schistters these people are. When I got to the hotel I went online and saw all the terrible horror stories from most of their customers, some of them got me so upset as to how they can make people's vacation such a nightmare. When I returned the car the guy behind the counter was much more polite than the other guys from the day before and I told him “Service was excellent and was really happy and by the way I went through the tolls by accident” he tells me if I give them a 5 star he will wave the tolls. He takes my phone and goes on to my google account and types in “Christian thank so much” and puts a 5 star. I waited 2 weeks to write this review cos I was waiting for them to release the $2000 security deposit off of my card. I can not reiterate more by saying do not use them they are not here to service you at all, they are there just for the “hit and run customers” do not believe any of the 5-star ratings cos I'm sure they were coursed into rating it just like I was. I know the low price ONLINE seems too good to be true, and that's because it is. The restrictions that they will impose on you are not worth the headache. This is going to be their response: "We’re sorry to see that you didn’t have a five-star experience at our Miami Rental location blah blah blah" It really hurts me to write this but I'm doing this so you don't fall in the same trap we all did From a good Samaritan that’s trying to protect you YG"

"I read the reviews, took a chance and was absolutely wrong! Do not, NOT!! use this company. Absolutely fraud and misleading. So many fees and upcharges. Had insurance for rebuttal cars but they wanted 300,000 for a car that was literally grinding brakes, wheel bearings grinding, tires bald, and Car smelled terrable. Car sounded like it was falling apart after trading in the first car because the wheel bearings were grinding too bad. Would not allow me to use my own ezpass because they wanted to sell there's. Other agent next to me offered a 50% discount to his buddy if he was willing to let him leave a 5 star review with his name for himself. Hence, don't trust any of those reviews!! Couldn't believe how terrible of an experience it was. Too cheap and good to be true. This company is a nightmare. You were warned!! Shuttle personal were rude and unprofessional as well. BEWARE"

"Not a good experience. They offer low rates up front online to get customers but find manipulative ways to force the customer to buy insurance (even though you already have rental car insurance). They tell you one thing about giving a credit card for a “damage deposit” upon accepting the vehicle, then they never remove the charge when you turn the car in. This is all explained in a very confusing and unclear manner before getting the vehicle. Customer service was very slow, and nobody was at the desk at the location to help customers upon arrival from the airport. It was also not possible to reach anyone to talk to, after the car was turned in, to explain excessive charges that show up on your card several days later. When the employee checked the car I turned in upon return, they initially began checking the wrong vehicle. I had to explain that wasn’t the vehicle I rented. They claim if you don’t possess a minimum amount of liability insurance from specific insurance companies up front you must leave a substantial deposit before you rent the car. They also insist upon seeing proof of vehicle insurance before you rent the car, which I’ve never seen a major car rental company do before. This is explained after you've already been transported to their “off airport” site to pick up the car. Overall you’re left feeling very uneasy about the entire experience."

"This place is a scam. I repeat this place is a scam. Do not book a car rental through them! They require a $2,000 deposit that you won't see back for over a month, they refuse to let you use your own insurance and they force you to use theirs. They charge you to pick you up and drop you off at the airport. They had hung up on me and then never answered their phone again. I had a reservation that they canceled and claimed I was a no-show. I tried calling around 6:30 p.m. and they're open till 9:00 p.m. and no one answered after they had already hung up on me. They do not have a voicemail that is set up. I assure you, it is not worth the headache going through this trash company. I will be filing a complaint with the BBB. Also, don't expect to be refunded for anything. Ultimately, I ended up booking with Payless car rental and it wasn't much more than what this scammer was going to charge. TRASH COMPANY, TRASH EMPLOYEES, TRASH MANAGEMENT. SCAM, SCAM, SCAM, SCAM, SCAM!!!!!"