Enterprise Rent-A-Car

"I talked to someone in this office that wanted to rip us off. He asked $600 for a compact size car, the same car we got from the Downtown Brooklyn Enterprise for like $450 less. Always call a different office before you go to these crooks!"

"Wow! I usually hate the experience of renting a car but this was soo easy. Booked it online, even changed the details a couple days before due to shifting plans. They called me the day before to confirm the car, it was ready when I got there and I spent a total of maybe 10 minutes inside. I didn't feel any pressure to pay for anything extra. The car was new and clean, the staff were really nice and fun. Good to know this is in the neighborhood when in need!"

"I recently rented a car from Enterprice and had a positive experience from start to finish. Booking online was straightforward, and I received the car I had selected. A day before my rental date, they called to confirm everything, which reassured me that my reservation was in order. One thing that stood out was their transparency about the deposit requirements, which they informed me about well in advance. On the day of pickup, the staff patiently walked me through the rental agreement and inspected the car with me, ensuring that I was comfortable with everything before I hit the road. Returning the car was just as easy; there were no surprise fees or charges, which is always a relief. Overall, Enterprice provided excellent customer service and a hassle-free rental experience. I would definitely recommend them."

"Worst rental experience I’ve ever had. I book a car with Enterprise (as I’ve done many times before without issues) for the Memorial Day weekend. I get pulled over for speeding and as the officer looks at the car’s registration document, he notices that it has expired. He then writes me an additional three tickets (for driving an uninspected, unregistered and uninsured vehicle) and gives me a court date in upstate New York. I immediately contact Enterprise who apologizes and tells me that they will come and swap the car at my location. I wait all day Sunday and Monday morning, but no one comes. They just kept cancelling and putting in new requests telling me that the provider will be there within 3 hours. As I have to leave the Airbnb I end up driving the car back to Enterprise in Brooklyn. At this point I have probably talked to 4-5 different Enterprise customer service representatives (all not aware of my case and starting over each time), and they have all told me ‘not to worry’ and that ‘this happens sometimes’ and that I will be ‘fully refunded’ for my rental. When I return the car, the guy tells me he has not heard anything about this refund, but after some back and forth finally agrees. Fast forward two weeks and I am suddenly charged the full amount on my credit card. I go there again and ask what’s up? The same guy now claims he has never promised me anything and that customer service was making a lot of ‘wrong promises to customers’ that Memorial Day weekend (!?). After arguing for some time, he finally agrees to refund two of my four days. Now I’m stuck with 3 charges and a court date for driving an unregistered Enterprise vehicle, and Enterprise has been totally unable to tell me what they intend to do to resolve the issue. I have spent so much time and energy on this so far and am still waiting and hoping for them to take action and responsibility. It seems impossible to get through to anyone with some real authority and knowledge in Enterprise and the representatives at the branch act as if it’s not their job to help me resolve this. I have even made it very easy for Enterprise to act by providing them with all the information they need to contact the Court Clerk and take responsibility."