Firehouse Subs Hackensack Commons

"The subs are made hot I got the Italian its supposed to be a cold sandwich and it was warm with melted cheese they don't follow directions when ordering will never order from this place again I spent a lot of money here on sandwiches it is nasty save your money and go elsewhere"

"I've never had a positive experience at this location. I've given them three opportunities and unfortunately, the sandwiches are always lacking. Also they are always forgetting something. I've come to believe the reason why they have high counters is so you can't see the mistakes they're making. Most recently, I asked for onions and reassured I wanted the pickle slice but guess what, they somehow forgot it even though they literally just asked. Also look at how sparse the sandwich is, this is what you get for $10. My prior visit to this, I made an online order and came 20 minutes later. I literally had to wait another hour for the sandwich because their policy was to serve in person offers first. There were 3 other people waiting like me who started arguing with them because the wait was ridiculous. They somehow dragged out each in person customer to 10 minutes so they could I assume punish us for the online orders. I would hope they fixed this policy since. The only reason why I came here is because this location is conveniently located in a shopping center. Next time, I'll drive the extra distance to go to Jersey Mike's or Subways. This establishment certainly gives firehouse subs a bad name."

"Ordered on doordash under same name like an hour ago. got chili, chips, two sandwiches. missing the extra toppings i paid for on one sandwich, and didnt give me the chili or chips. tried to call for some type of reason for why it happened, no answer. even forgot the side pickle lmfao. Id be fired in my restaurant for this if I sent this out the door. absolute garbage, ill stick to jersey mikes."

"A chain restaurant that serves very good sub type sandwiches. Their salads, soups, and brownies are also good. Tip: use the app to order ahead and earn points for free food and promotions."

"Firehouse Subs was an okay, first experience. I wasn't too thrilled about their subs. Bread was too crispy. The turkey was okay. Maybe we came at night? I prefer fresh, softer bread. I am not sure if it is common here. My pieces were falling out and weren't as packed well together. Located in a shopping center, there is plenty of parking. All forms of payment are accepted, and the staff was helpful. This was my first time experience. Maybe next time will be different."