Capsule

"Poor communication and its very difficult to get them to read full emails/texts and be helpful. At least three times I've reached out to them with separate requests for information and instead of answering my questions they instead initiate an unneeded order for my medication. After two people told me I couldn't apply my coupon card, I finally got someone to add it. Added stars for convenience factor and great delivery persons. Edit: Bumped to four stars. Customer support reached out to me and specifically apologized for each time they got it wrong. Hoping things are better moving forward! Will update my review again if necessary."

"Capsule is amazing! I started using them after I moved downtown and got rid of my car. They are extremely communicative and have made instances where I’ve had difficulties with my insurance company not approving a prior authorization for a prescription much easier to deal with. They help me with my options, contact my insurance and doctor on my behalf when needed, and keep me informed every step of the way. I love this pharmacy."

"Thrilled to have Capsule as an option for our family's meds. As someone who's probably going to forget to pick up time-sensitive scripts, this service has been a lifesaver in so many ways. Bummer to read there are folks who haven't had a good experience - all I've gotten from this company is solid customer service via the chat, clear communication, and timely/convenient options for delivery. Thank you, Capsule!! Y'all are doing the darn thing, and it's a life-changing service for us."

"Would rate 0 stars if I could. I selected Capsule yesterday at an urgent care appointment because of their “same day delivery” advertisement. Well, buyer beware that doesn’t apply on weekends if it’s after 3pm. I opted to wait a day for the delivery to start my prescription despite worsening symptoms, as I figured it’d be nice to not have to leave the house again. Delivery window was 12pm-3pm. The driver didn’t arrive until 2:52 while I was in the bathroom and didn’t get to my phone for a few minutes. Within 3 minutes, they cancelled my order. I contacted them and they said the driver was “out of range” and couldn’t come back. I asked them if I could pick it up or if they could transfer the prescription because I need it today, and they said they couldn’t until tomorrow because the pharmacy closes at 3. Unreal. Customer service rep was not helpful at all. Don’t use them if you’re needing a medication asap, despite their deceitful advertising."

"This is the most amazing pharmacy. If you’re chronically ill you definitely should transfer your meds. They are so personable. They apply manufacturer coupons without fuss. If you need a prior authorization they contact your doctor and follow up. The pharmacist has time to actually practice pharmacy and counsel and discuss interactions. I love it."