Friends & Family Home Care

"Seems like my comment got deleted however as I stated before if you choose to work for this agency you will literally get nowhere the lack of communication not mention so unprofessional they have no idea about patient care and don’t let me get started about how they have your paperwork just sitting there for months expecting you to do the process all over again I’m sorry I wish I give zero stars it’s way to many agencies out there to go here... DO NOT WASTE YOUR TIME!!!"

"I'd give zero stars if I could. My dads "attendant" who is supposed to be his "girlfriend" has been getting paid to not physically be there caring for him for over a month and a half. Upon calling to file a complaint I was disregarded and told that they couldn't discuss anything with me even though I wanted no info, I just wanted to file a complaint... I will never use them again for my family. (I didn't choose them to begin with, he did.)"

"I have to say that Veronica is awesome. She used to call to remind me to clock out if I was late, that’s how I got in contact with her and I am so grateful for this because she has made my life so much easier in everything related to Friends and Family. She is so diligent, smart, educated, dedicated, kind, hard worker and much more. She even follows up when there is something pending, and I know that this might sound small but it is not. Before her, calling Friends and Family just to contact someone was almost impossible let alone to find a person that truly cares. I was even considering going to another agency out of frustration but after she has been assisting me, not only I am staying but I am bringing another family member to this agency. I am now really pleased with this agency and it is just because I got in touch with someone that looks out for others and really cares about people. My rating would have been very different if I was given this survey a couple of months ago."

"Unfortunately there is not an option to give zero. This is the worst agency I have ever worked with. They don’t have a sense of what patient care is and they are extremely unreliable. I worked with them for 4 months and during this time they were not able to provide my family with a permanent home aid. The agency management is not well trained and the people they hire have no sense of responsibility and they don’t hold them accountable. I wouldn’t recommend this place to no one. No idea how they continue to operate this critical business, taking care of elder people. Sometimes their employees wouldn’t show up to work and they would have no idea that the patient was alone waiting for someone to show up and the worst is that when you contact them they treat you like if it is your problem. If you care for your love ones don’t use this people. Read the reviews not only from patients but also from employees. This business should be audited by the state and they should be shut down for the safety of people."

"I am very happy with the service offered by this agency. I knew about the agency by the marketing guys very prepared and friendly people. Great customer service. What I like most about this agency is that they have true information and at all times they tell the truth regarding the payment and the start-up process."