CCRM Fertility of New York 810 7th Avenue, Manhattan, New York,

"The billing here is horrible! The billing is deceptive and predatory and you will get billed for things “outside” the cycle cost that are not at all explained upfront. For instance, they will send some of your blood work out to labcorp, which then bills you separately. When you try (and yes I say try as it’s hard to get a hold of anyone) and contact CCRM, they’ll tell you you’re responsible, even though it’s part of the cycle cost you should have already paid $11k for undergoing. It’s just on a whim that CCRM may decide to send out your bloodwork to labcorp (or do it in house where apparently that is part of the cycle cost) and all of sudden you get charged $100s extra. Egg freezing cycle was okay, the run up was very disorganized and my patient care coordinator sort of just disappeared. I’ve done other cycles elsewhere that were way less expensive and so much better organized (Extend Fertility). I’ll be going back to them for my next one."

"I just had my first appointment at CCRM and finally feel like I have found some relief from the never ending cycle of confusion that is infertility. I have been to several doctors and have had no answers for 1.5 years. Dr Levine found an answer in less that 2 minutes during my sonogram. He took the time to listen to my concerns and I never felt rushed. I’d say we established some much needed trust that I haven’t felt with other doctors along my infertility journey. There were a few other fantastic people I had the pleasure of meeting at CCRM, Latoya- who helped me through my blood draw where I sometimes pass out (I definitely did not this time, she made it so easy!) and Micheal who has continued to be extremely helpful as I navigate scheduling the next steps . As someone who is very nervous around doctors, I feel safe and excited to continue my journey with Dr Levine and the whole CCRM team!"

"Stay away. The service is terrible. They scheduled you for an appointment but forgot to register you downstairs and you needed to wait 30min downstairs before you could go up. You will NEVER be able to reach them via phone. And sometime they will completely forget you and you will need to remind them to let you in. Lastly, if you decide to go though a treatment, you will noice many miscommunications"

"I understand that this is a private equity owned operation and you are trying to cut costs in every corner. But it is absolutely ridiculous how patients cannot get a hold to anyone at the office -- not even a front desk person. The only option is to leave a voice mail and wait for them to call you back whenever they want to. They were not like this even just two years ago. Who knows when or if they have already started lowering the quality of medical services to lower expenses, like the way they did on operations and customer service. Be cautious before you choose CCRM."

"I cannot speak more highly about my experience with Dr. Levine and his incredible staff. I felt completely taken care of, from the compassionate nurse staff to the patient coordinator to the amazing women at the front desk to the anesthesiology team to the surgery nurse team. This is an intense medical process, and going through it with people whom you can trust and are kind + smart makes it easier. Additionally, everything is coordinated through an app that makes communicating with the team incredibly clear and easy. There is also a great educational portal with videos that walk you through how to inject, etc., step by step. I can't imagine going anywhere else."