Forward 1153 Broadway, Manhattan, New York,

"my family and I like Forward, Dr's are absolutely amazing and they are extremely diligent and helpful. However, the negative is how the support staff works. It is a messaging service and I am not certain they are reading the entire message or just when a message is sent, creating a lot of redundancy including sending files to other doctors outside of the Forward platform etc. I see them working harder to make it better but I think it may just be a quality of support staff vs the actual technology itself."

"Waited a half hour to be greeted, got blood work done, then sat in a room for another half hour until I just walked out because no one was around. Then a month later I got a bill in the mail from a 3rd party lab I was never told about which was 3x the cost if I just went directly to the lab. This week I had to Uber eats a Covid test then I tried to book an appointment with a “doctor” here to discuss and an auto responder robot instructed me to drink water and sleep. I don’t understand how this company exists"

"I like Forward a lot. Preventative health care. Friendly staff. Convenient checkin physically and mentally"

"I have been attending this office for over 3 years. While initially it started as a service i recommended to everyone, being in the healthcare profession as well. Over time as any service they got greedy and worse. For example, a simple appointment for blood work and a physical takes 9 months to schedule. I would steer clear from any of these offices."

"I've been a member of Forward for around two years. If you asked me about my impression in the beginning, I would have given them 5 stars. It was excellent. Baseline appointment was easy to book, my doctor had an incredible bedside manner, and I really enjoyed going there overall. This year, I don't know what is going on with them, but they make it next to impossible to even get an appointment with any doctor. If you have an issue you would like to talk to a doctor about in person, the app makes you jump through a ton of crazy hurdles which appear to be designed to avoid setting an appointment (while still taking your money). When I report symptoms I have to go through a lengthy pre-screen with the chat first. It usually boils down to: wait it out if it's not urgent, otherwise go to an ER. But just seeing one of their doctors is practically never an option - and it's like you really have to prove that what you're experiencing is a valid concern, but not a life-threatening emergency, and then they might consider sending you a scheduling card for an appointment - which the next available one might be a month or two out! I had been struggling with this leg pain which turned out to be sciatica, but it took me almost a month to find out, and by that point I was already on the mend. Why am I paying $150 a month for absolutely nothing? To have a chat assistant brush me off and tell me I can't see a doctor, or should go to the ER? I feel like for what we pay, they should be prioritizing direct patient care, but from what I can tell from both my own experiences is that they are prioritizing getting new members in the door to make more money. It's a shame, because I really liked the doctors I've actually been able to see there, when that was even possible."