Alaska Air Cargo 1899 Alex Holden Way, Juneau, AK 99801

"Sadly the customer service at Alaska Air Cargo isn’t what it used to be. The front counter people are inexperienced and verging on rude. Three times in the last couple months we’ve been told incorrect information which resulted in last minute scrambling. Sure wish their customer service was better and agents were trained with up to date information."

"This service is great IF you can get the service people to do their jobs. I submitted all my paperwork which was promptly lost. Then when I went to ship I had to resubmit and wait another 7 days. Make sure you verify by calling this number +1 (206) 392-8786. The lady there is extremely scatterbrained so you’ll need to call once you submit. For an airline, it’s truly amazing this level of incompetence exists… every time I see a Alaska Airlines flight I’ll hope to God that this lady wasn’t in charge of maintenance. 9/14/22 update: yet again Alaska air cargo fails to do anything useful. I’m pretty certain now a group of brainless monkeys could do their jobs better. 8/25/23 update: they failed to publish that you cannot ship anything after 6:30pm. You will be made guilty feeling by some crotchety lady in glasses. You can pick up anything you want until 7 PM because somehow that’s different."

"Shipped all 5 cases (23 firearms total) of my firearms for less than UPS quoted me for a single pistol. And did it all with a smile, and let us know every time our packages made a move. Awesome!"

"Easy to ship great information from employees... cannot ship dangerous goods products"