Kendall Toyota of Anchorage Service and Parts 6930 Old Seward Highway, Anchorage, AK 99518

"Every time I go there for oil change they always add more to problems to my car I end up paying a lot for oil change. Got my transmission and whatever changed and oil change paid a hefty bill. Then they tell me now it’s my brakes and roter 3 of them. I declined on that but had second opinion.. only two needed to be replaced and I saved more money… I’m thinking of going elsewhere where they won’t keep telling me this needs fixing and I pay more every time I go. I don’t think they are very honest me every time."

"Im team Toyota all the way and will say this review is only for their service department. I have had two back to back bad experiences with the service department here. If there was another dealership closer I would opt to not take my vehicle here anymore. A mistake was made on the first of these two visits. I was annoyed but understand stuff happens. They did not even dictate a good record of the mistake in my vehicles record. I made an appointment to have their mistake fixed and they seemed clueless about it and had to ask me what happened and seemed very disorganized about it. They didn’t seem to want to own their mistake that they originally told me about and had written on my first visit check out paperwork. Not too comforting when you’re fixing a mistake you made. I’ve just had such top experience at other Toyota dealers that to have bad experiences here was a let down. I think they need to work on their communication and organization."

"The few times I actually used my factory service plan were pretty abysmal. In every instance I spent over two hours waiting for a basic inspection. In one case, they declined changing the oil and suggested that a 10K mile service interval was adequate. It most certainly is not. Especially in Alaska driving conditions. During a visit where they actually did bother to change my oil, they over torqued every single faster associated with the job, especially the plastic oil filter housing. This was over torqued to the point of being damaged. I will never let this shop anywhere near my vehicle again. They specialize in ripping off hard working Alaskans and provide terrible service, as evidenced by the other reviews. They have also deleted this Google listing in the past in order to erase all the previous negative reviews. That's how bad this outfit is."

"They just charged my sweetie over $500.00 to tell her that the things that she asked them to repair, needed to be repaired. They aren't even going to take the cost of their "diagnosis" off the final bill to repair the things she asked them to repair. She never asked for a diagnosis, she knew what the problems were and thought that she was making an appointment, weeks in advance, to repair those things. Beware of this service center."

"I don't have a brand new car but I do like taking my car To the dealership because I would hope they would do A thorough job but I was a little bummed when I went and picked my car up. And there was so much grease in the driver's side door and on my seat cover like day. Wipe their hands all over it. And my hood came flying open on the freeway. Going home at 70 miles an hour and bent my hood."