StoneCreek Lodge

"When we checked in the evening of Feb. 2nd we were unpleasantly greeted by two male employees at the front desk who clearly detested their jobs. We told them that we were traveling with our two dogs and that we would like to have a room on the first floor. The employee told us they did not have any open rooms on the first floor so they put us in a room on the second floor. Fast forward to the following night, Feb 3rd, after working a 9-hour event, we returned to the hotel lobby at 10 PM with our two dogs and some much-needed dinner. Lo and behold, the same two miserable employees from the previous night were manning the front desk, their faces buried in their phones. As we were about to step into the elevator, they rudely interrupted us to inform us that dogs were not allowed on the 2nd floor and demanded that we move rooms. Now, let me paint the picture for you: it's 10 PM, we're exhausted, we've got our hands full with our dogs and food, and these same incompetent employees couldn't be bothered to remember or care about our situation from the night before. Not a single apology was offered, and they didn't lift a finger to assist us with relocating. To say we were stunned by the sheer incompetence and lack of empathy displayed by these two employees would be an understatement. They single-handedly managed to ruin what was supposed to be a relaxing stay. I wouldn't recommend this place to my worst enemy. Save yourself the headache and steer clear of this establishment."

"Locally owned and operated in Missoula means improvements over big hotel chains. The biggest for two for me was bang for the buck and a real smart tv with streaming apps preloaded that I could use my credentials to log into. We ended up staying an extra night, and staff was helpful and friendly. Highly recommend!"

"POWER TRIPPING - Disgusting receptionist 1st problem- Lamp was not working (also it was too dimmed out in the room) and the young receptionist helped me out. I have requested if it’s possible to move to a different room and she said yes. By the time I was at the front desk, the old receptionist had refused to do so because “we only move guests if there’s something broken” (hello) and “no housekeeping to clean the rooms”. Sure. 2nd problem - By the time I got back to my room, keycard is dysfunctional and unable to get in. My friend who was staying on the same floor was kind enough to let me use her telephone to call front desk. Receptionist told me that somebody will go up to help and advised me to stay by the elevator. My friend and I waited for 20 minutes, NO SHOW. So we decided to go to my friend’s room and call them. Yet they said the same thing. (Business was quiet tonight no kidding). I waited 45 minutes to almost an hour and still NO SHOW. In the end I had to go down to reception to get my card. Disgusting attitude. It would have been better if they just told me to actually come down and get the new keycard instead but they MADE ME WAIT for more than an hour. FOR WHAT? What a petty behavior. I could not believe it. To Stone Creek Lodge management , what are you gonna do about this? This soils your reputation. SUCH. A. SHAME."

"Great Hotel great amenities horrible service. The young man would not be bothered to help me with my frozen van. It’s -30 outside and my extension cord won’t reach he basically said not my problem we don’t have an extension cord, literally just needed to plug in for an hr to warm block!!!? Am I being unreasonable?"

"Loved the location, beautiful mountain and airplane/train views. Was great to walk around all the open spaces. Mini kitchen is nice to have, but please keep basic silverware and plates there FFS it costs a penny but goes such a long way in convenience. If you’re worried about people leaving behind soiled plates, leave behind some disposable ones but have something."