JOANN Fabric and Crafts 1900 Brooks Street, Missoula, MT 59801

"Although the shelves could use a little love, the people working the checkout are really nice right now. They're often working alone with a line of customers, but they're pleasant and helpful. I will remain a faithful Joann's customer even though Hobby Lobby just opened in town."

"This Joann Fabric was extremely picked-over and messy. Many of the displays were practically bare. Items were not orderly. Very difficult to find items. It looks like it had a big closing sale, not much is left, it's a mess and noone cares. This Joann's is unlike any others I've visited. It was reminiscent of a bad Michael's/Joann's mashup."

"I stopped to return some items my mother had purchased online. When entering the store it looked like it had been robbed. Lights were flickering, there was no heat, back of the store was dark and it smelled like a moldy urinal. It was terrible. The cashier working at the register was practically doing jumping jacks to stay warm. She was very helpful and pleasant despite the current conditions. I made a lap around the store to check out any clearance items and the more I walked the more disgusted I became. Lights were off, floor was filthy and the smell of stale urine burned my nose. I wouldn't take fabric from there if it was given to me. Not with that smell. The manager and higher ups should be ashamed and should either shut the place down completely or close it and renovate in a hurry. I made a call to the county health department, but there was no answer there. I will never shop at Missoula Joanne's again. It is absolutely disgusting!!!"

"Ordered items here that were in stock (with plenty of stock listed in the app). My order was canceled with no explanation, nor the offer to change it to a shipping order if I needed. I'm sure the actual location is fine and warrants more stars but it's frustrating to have things canceled without explanation and no offer of other options."