Best Buy

"Purchased a washer and dryer. At first, I left a crappy review, because the washer and dryer they sold me was not in stock in the warehouse, and they just didn’t show up on the delivery date, and didn’t warn me at all that something had happened to prevent the delivery, so I had sold my old washer/dryer and was stuck without one indefinitely, because they couldn’t even say when the set I had ordered would be in (no time soon). I was, of course, livid. However, I am ready and willing to revise my opinion of my Best Buy experience, since the Geek Squad went to bat for me, and got me a new and better washer/dryer set delivered to my home for the same cost. I am now a satisfied customer. This experience went from a 1-star experience to a 4-star experience. I would give 5 stars, but I was still without a washer/dryer for some time. It all worked out in the end, though."

"They recently issued a fraudulent best buy credit to someone in my name who bought 5k worth of computers. When I tried to contact the store right after it happened I got a phone tree and non helpful operator overseas. Impossible to actually speak with an in store manager. Apparently they issue credit cards without even looking at identification. I don't even live in montana and haven't been there in years."

"We really enjoyed our experience shopping for appliances for our new home. Captain Kirk was extremely attentive and knowledgeable on the appliances and the whole purchase / delivery process. Would highly recommend Missoula Best Buy to everyone!"

"Still a good place to go for electronics. It's better than Walmart by far if you have any questions. The prices aren't that much more expensive either. I could have saved maybe $30 on the $300 TV I bought if I had gone online. It was worth the experience of being able to stand in front of my TV before I put my money up."

"Purchased a j5create USB-C docking station from this Best Buy. This was highly recommended by Best Buy employee. Fast forward it was junk, worked some times and didn’t most. Decided to return and Colton Webb, the store manager denied the return because their return policy was 15 days and I was 6 days over. Manufacturer has a 90 day return policy and Best Buy cuts that back to 15 days. So they recommend this product, it’s bad and they cut the manufacturer warranty back from 90 days to 15 and won’t stand behind the product they both sell and recommend. Why would anyone buy from the company? I figured I’d support local business but NO thanks. Say goodbye to my business Colton, I can count on Amazon. Horrible customer service. PS I only have a 1 star because zero stars wasn’t an option"