Brigham's Court Apartments

"This place is terrible! Rent is $900 total for me and my roommates to split. I'm not sure why it costs so much when they take very little care of the building itself– also to mention the laundry room where most of the washers work as they eat your quarters most of the time. The outside building is clearly falling apart. There is a huge rust problem that is causing the metal sheets to fall out over time. It looks pretty sketchy. We keep getting new management after management. When will somebody actually come and take care of this place like they're supposed to?"

"NEW MANAGEMENT IS JUST AS BAD AS THE OLD. This place is absolutely disgraceful. Maintenance won’t fix anything. After having no shower for two days they came an”fixed it”. The new handles they put on didn’t work. So I had to repair the shower myself at 10pm so my wife could shower. The windows just randomly fall out. There’s holes and terrible patch jobs all over the walls. Bleach stains and holes in the carpet. They raised rent and still haven’t fixed anything. Broken toilet seat. Barley useable WiFi. Owner refused to let google fiber be installed when they offered. Put in new doors. But didn’t number them, so no one can get their packages. My window has been broken for two weeks now being held together my duct tape. No idea when that’s being fixed. The hot water is currently out as I’m writing this."

"*DO NOT LIVE HERE* Let me start by making you a list of red flags we noticed right away: -NO air conditioning. Yes, that's right. The apartments don't have a central Air conditioning system. They have one tiny machine in the front room that barely does anything. What about the other two bedrooms you may ask? Continental Properties apparently doesn't care. We had to buy two AC units and mount them in the windows ourselves (everyone here does this, it wasn't just us). It cost us $200 to do this and was an expense we were NOT expecting to pay. -Terrible Wifi. You will not have the option to use your own router. For someone like me whose job relies heavily on wifi, this will be a huge problem. Everyone shares a communal router so you'll be absolutely done for. I contacted management and offered to pay hundreds of dollars of my own money to fix just my apartment and they wouldn't even respond. -The shower heads are garbage. It feels wrong to call what they have a shower head. It trickles out water. -They just upped the rent regardless of the lack of basic necessities. The bottom line is this: the owners of Continental Properties are NOT professional property managers - they are real estate investors who like the $$ they make from properties but don't actually know how to take care of a tenant. I can tell that when they look at these apartment instead of thinking "how can I maximize the tenant's experience and earn the rent we charge?" they think "What is the cheapest possible way we can get by so we can fill our pockets with cash?" UPDATE: Redstone Residential took over and believe it or not it's actually MUCH worse. They didn't fix ANYTHING. Half the washing machines and dryers are broken every time we go, the internet is absolute garbage, and they still decided to raise the rent. Pretty much all the young married singles moved out and were replaced by sketchy, government welfare people that smoke, drink and walk around the complex shirtless with chesthair hanging out. They scream at each other and get in fights that you can hear from any apartment."

"TL;DR: Big rooms, no central AC, Spotty wifi, Flat rate utilities, Central coin operated laundromat, old building, slow to respond to maintenance problems no matter the severity, don't expect a security deposit back, price keeps raising. We bought someone else's contract originally. It was a fair price when we first got it. That was a big reason of us originally renting it! That and the square footage was very generous! In fact, it looked amazing and my brother was jealous of it when we first started there! But, pricing for the rent kept going up and up, but their were no benefits or extra repairs to compensate for the higher rent. It's as if they only want you to stay for your first contract, and not renew it later on. Wifi was spotty, and no wired internet. (Which I will admit is a convince that they provide internet, but no opt-out deduction from your utilities. You have to pay for theirs, and your own internet if you want your own.) They charge for laundry, and have no hookups in the apartments, which is common but definitely an inconvenience. No air conditioning is another common inconvenience, but we knew that going in and dealt with it just fine. At least the utilities were a reasonable flat rate fee. (Though they were going to raise that too!) The building is definitely getting old. We knew it was old when we moved in, and I expected a few problems. An example: We had our porch (The walkway in front of the apartments) ceiling sheet metal corrode through and fall off. The whole 10 foot section. Luckily we were still getting ready to walk out the door when it happened! It was marked as fixed for our service request two days later, but wasn't actually fixed for about a month. We didn't mind or make a big deal out of it. It was unsightly but not my problem. No threat to life or property after it fell. I expect minor things from an old building. But repairs are dealt with when they feel like it, and not just minor ones. We had the top floor have a water leak on Christmas Eve. We were the bottom floor so we got all the crud coming down. We notified them, and didn't expect someone the next day, (It was Christmas, and I'm not a grinch after all) but they didn't show up for another week and it wasn't a minor clean up either. We had to go to the store and buy absorbent ourselves to try and keep it from spreading any more. It ruined some of our towels, and stained the floor. It molded all the baseboards, the drywall on the inside, and bubbled the paint on the ceiling. It was bad enough that (because it was coming down through the middle of a wall) both the bathroom and the kitchen showed significant water damage. If it were my apartment I would have torn out the entire drywall section on both sides and redone it. They didn't even paint over it. Then when we left, we got charged because they had to come in and reclean the floors that were stained, and scrub the mold-stained walls. (Side note: The most incredulous thing about that whole situation is I knew it was coming. The previous tenants told us about some yellow water streaks down their walls that they had complained about, and been told it wasn't mold so not to worry. Those yellow streaks are exactly what happens when you have a water leak going through your walls. Find any house with a roof leak and you'll know what I'm talking about. The tenants said they hadn't seen it for a while so it'd be ok. We saw it crop up again, and mentioned it when a larger leak came up. They fixed that leak which was from the floor directly above us, but the streaks were still coming. They said it was humidity from the bathroom. Then surprise surprise, it was leaking from the third floor.) We moved out when the second renewal came up. Raising it almost $200/month from our original contract was not worth it for the trouble. It ended up that it would cost as much as the new apartments nearby. I'm normally very patient with my landlords, and them being busy or having old buildings, but it just felt like you were a wallet first, a problem second, a customer third, and a person last."

"We moved in and the place was trashed, so we had to either clean it ourselves or wait a week for the management to get someone to clean it before moving in. The WiFi was terrible and never at more than half strength, the washers ate our quarters all the time, the buildings were falling apart, literally, there was water damage in the bathroom that never got fixed, the front door lock was supposed to installed on a bathroom door and could only be locked from the inside by twisting the knob, with no dead-bolt, there were holes all over the walls, the back rooms never cooled down even when the air was on full blast because the air conditioner was in the front room. We asked them about all these problems and nothing ever ended up getting fixed. When we moved out we left the place spotless, but they still had someone come in to clean it for 4 hours and payed them $35 an hour from our security deposit, and we couldn't do it ourselves because we were already gone and it was written into the contract. They took forever to respond to our maintenance requests and emails, and they won't talk to you over the phone or in person after moving out. The office hours were 6 hours a week total. They made us all pay $92 for utilities no matter how much we used them because they could, and even though we were paying for our own WiFi fee, we had to share one WiFi network with the whole complex. They didn't seem to care much at all about us renters but made sure that paying rent and utilities every month was convenient."