Legend Real Estate

"Worst real estate company possible. So many contracts rules and flat out poor service through the whole 3 year stint as a tenet. Clean checks were the worst, fully understand wanting to make sure we weren’t trashing the place, however, when my roomates and I spend at least 2 hours cleaning and scrubbing every surface in our home to get a fail on the clean check when our house was flawless was a complete shock. Let’s all say we hate legend real estate on 3!! 1 2 3 we hate legend real estate!!:)"

"I've lived in the same apartment with Legend for three years now so I feel like I have a pretty good amount of experience with the property management company. I used to pretty universally recommend Legend to all of my friends who were looking for student housing in Provo — the prices seemed fair, there were relatively few additional fees beyond standard utilities, and they were extremely responsive to both office inquiries and maintenance requests. Some of that is still true, but enough has changed that it’s a little bit more difficult for me to universally recommend them. Pros: - They are still excellent at fulfilling maintenance requests. Technicians almost always come the next business day after a request is made, and I’ve never been charged extra for normal wear-and-tear maintenance requests - The office is responsive and easy to work with, through phone and email. - I really like the apartment I live in at Windsor Park So-sos: - Base rent prices (w/o utilities & fees) seem relatively in line with the rest of Provo. I felt a couple of years ago that you could get a better deal with Legend than most of the other big property management companies in Provo. I’m not sure that’s true anymore, but base rent prices aren’t any more than most of the other companies. - Cleaning checks are monthly which isn’t great but they aren’t too nitpicky for the most part, we’ve had very few failures over the years (though we do clean pretty well) Cons: - Over the course of 3 years, the total rent in my same apartment has gone up by over 25%. Is it possible my apartment was under-priced at first? Possibly. Still hurts though. - The big con: With every successive year, Legend has managed to find new innovative categories of additional fees to levy on their tenants. Are they spelled out in the contract I signed? Yes. Does that make them fair? I’m not so sure. I’m particularly not happy about the $180 I just had to pay for a year of carpet cleaning that does not seem to ever improve the cleanliness of our carpet. Tenant liability, additional utilities, and application fees are all new over the last 3 years and really disappointing to see. I feel Legend used to stand out in not seeming like they are trying to squeeze fees out of their tenants at every opportunity. I don’t feel that’s true anymore. Legend is a property management company, they’re not gonna be your best friends. That’s okay. They are better than many, but no longer the best."

"This is simply a forewarning for anyone who rents with Legend. Be aware that they will fully enforce a 30+ page contract. Their listing price doesn't always include all the additional fees that are enforced from the contract so prepare yourself for Legend to go after every dime that is outlined in the 30+ page contract. So READ your contract thoroughly before making the long term commitment. Even being one who read through her contract, I still wasn’t happy with how things were charged and handled in the end. You obviously can tell the professionalism and accountability that is shown based off these reviews and can expect to experience similar responses when you have questions and concerns in contacting them."

"Our landlord recently bought the Belmont condo and changed from Aspenridge Management to Legend Property Management. When I read the reviews, I was worried, but I found out that most of the issues people complain about are because they did not read the contract they signed! They are pretty nice when I call, and they quickly reply to emails. In general, they are pretty nice and good. Also, they have monthly cleaning checks. I live in Master bedroom and I do not like people come and check my bathroom:) Initially, I thought it would be annoying to have someone come to my room each month, but I understand it's essential, especially in Provo. Most young people, even though they serve missions and live alone, are still irresponsible and cannot do basic stuff like washing dishes or cleaning their living space. These cleaning checks force them to be more responsible and clean the place they live in! I also have a suggestion:) in the past, Aspen Management conducted cleaning checks only once per semester. I suggest exploring the option of conducting checks every two months for ONLY sufficiently clean apartments since in three weeks the bathroom won't get dirty if it is already clean:)"

"I would advise against renting from Legend. They charge their residents for carpet cleaning twice a year (the charge is rather expensive) and they never cleaned the carpets while I was renting from them (I was there for a little longer than a year). So read your contract VERY carefully. When I asked the management about this, they got very defensive and angry that I found out they were supposed to clean the carpets twice a year. This place will nickel and dime you every opportunity they get. In fact, they try to get a heck of a lot more than nickels and dimes. In the summer semester, I went to renew my contract and after talking to my roommates I found that they were going to charge me $150 more a month than them for the same contract (single private room). It wasn't until I threatened to not renew my contract that they agreed to lower it to match my roommates' rent In addition to this, at the end of my time here, the office manager there was super rude to me when I went to turn in my mail keys and parking sticker. She said some pretty terrible things when she found out I would not be renewing my contract for the next school year. I would never rent from Legend again because this woman alone. I was in the Monson apartments. It's clear the management doesn't care about the living standard or quality of these so-called "lower end" apartments. The apartments are also all very old and dilapidated. There was mold in the shower and kitchen when I moved in that took lots of scrubbing. Light fixtures were exposed, there were holes in my bedroom wall, and the AC unit did not work so in the summer it was wicked hot. In the winter it was freezing because the heater was also busted. It took weeks or months for these two issues to be resolved. This being said, the other residents are awesome and it's a very close walk to campus."