CougarTech Repair

"Zero customer service. Don’t waste your time. They don’t honor appointments to do basic service repairs. Extremely disappointing."

"I would not recommend working with Michelle the manager in the back. I asked her a question about the dates on their iPad package deals and she was immediately very aggressive and unprofessional. Both I and those I was with were abhorred at the manner which she addressed the situation."

"My Apple laptop was not charging. Another technician thought a part in the charging plug was defective and found a replacement. It still didn't charge. I brought it to CougarTech Repair and Logan identified the problem right away. It was a "dirty" connection piece which he cleaned in a jiff and now it is working great. Thanks Logan. BTW, no charge for that simple fix. Nice workers and great job."

"Made an appointment to have my battery replaced, and they said they had the part in stock. Sweet! But then they said I had to come back on another day to actually get the battery replaced. So what was the point of making an appointment, just to have to make another appointment? It doesn't make a whole lot of sense to me, considering the person who I talked to didn't seem to be doing anything and didn't have any other customers. I ended up going to a local third party repair center, where I didn't have to make any appointment and they replaced my battery on the spot for ten bucks cheaper too."

"Trustworthy and good service. Nathan. 5 stars. My laptop stopped working, so I took it to different tech. services just to compare (I kind of knew what was wrong with it, but I wanted to let the experts take it). One place, just to run the diagnose would cost $50 and it would be ready in 3 days or $80 to have it done within 24 hours. Another place charged $100 (just for diagnose). Finally cougar tech had good reviews so I brought it there. $50 for the diagnose and they would do ASAP. I took their word. Nathan called me next day morning and tells me is ready for pick up, no extra charges. They fixed it. They won’t charge extra for non exiting issues. You can trust their price and diagnose. Good job."