A Plus Garage Door Repair

"The first time we used A Plus the service was great because we had a Liftmaster opener. When we called to have another opener serviced (Genie) we weren't asked what brand of opener needed repair but were told the technician had a truck 'fully stocked with parts.' When the technician arrived he said they only carry parts to repair Liftmaster openers because 'Genies break too much.' (Fortunately, we had ordered and received the part necessary for the repair so the technician installed the part and left.) When we scheduled the repair we were told the service call would be "$29.99" but we ended up paying $130 for about 20 minutes work (the technician didn't inspect the spring or other components because 'we don't work on Genies'). If they're only going to service one make of opener they should make that clear in their advertising and when scheduling repairs. They should also make clear of the pricing structure. Needless to say we will look elsewhere when the next repair is needed. UPDATED REVIEW: Got a call this morning from the General Manager (Ryan) asking about our experience and the above review. He was genuinely interested in learning our perception and voluntarily offered to make it a 'win-win.' We had a good conversation and came to an amicable resolution. Although the original review (2 stars) remains accurate we sincerely appreciated Ryan's call and would like to make a 5 star review for the customer care and service. Because of Ryan's call, we will use A Plus as needed in the future."

"I was planning just a simple lube and tune service, but my garage door had additional problems of not closing completely due to bent parts. Your garage door professional Joe was prompt, pleasant and knowledgeable. He explained what my door needed to perform normally, then went the extra mile to make sure he could fit my budget. Now everything works perfectly. Thank you A-Plus for a wonderful experience."

"We’ve been very happy with A Plus Garage Doors. Our technician, Malik, has done an outstanding job. We had him out to check on an issue with our door. I feel he was honest about our door/opener. He laid out all the options available. We took some time to think about it, then had Malik back out to perform the work. From what we can see he did a terrific job. Everything works as it should. He was neat and tidy during the process. He explained everything he did and gave instructions on the new features. We will definitely continue to use A Plus/Malik for our garage doors."

"So satisfied. The product is almost silent very big improvement over the builders door. Looks perfect. So glad I used A+ door repair. Amazing instaler did it all single handed."

"Wow! Super impressed with the service I received from making the call to the technician Alex Johnson finishing work on our garage the same day! He was very fast and knowledgeable. He had a great attitude despite it being later in the evening as well. Super happy with the new garage set up and performance as well. Plus the 5yr parts and labor warranty is excellent to have for my peace of mind. Thank you again Alex and A plus garage doors."