Horizon HVAC

"I called my home warranty after a service tech found that it was no longer safe to run. They referred me to another company who put me on their schedule for a week later. I’m not sure what happened but Brent ended up giving me a call the day after I called the home warranty and quickly explained my options. He was professional and courteous. If you have a home warranty and Brent is taking care of it, you’re in good hands. Thanks Brent!"

"Brent and his team have been awesome in their service and quality. If there have ever been any issues/problems with our AC/Furnace (which have been few and far between during the last 10 years), he has responded within 24 hours and fixed the problem. He has been fair and understanding in pricing and I'd highly recommend his service for anyone that has air conditioning or heating needs in their home. Thanks for the great service, Brent!"

"Brent was hired by our home warranty company to provide a second opinion on problems we were having with our furnace. The first technician from (company not mentioned) through combustion analysis diagnosed our furnace with a cracked heat exchanger and condemed the unit. He turned off the gas and power to the unit and said it needed replaced. Brent called me the next day and asked me what was going on. I told him everything the previous technician had done and he said, he doubted we had cracked heat exchanger and sight unseen, told me to turn the unit back on...I didn't turn it back on! He came out, fiddled with a few things and then fired it up. After a few minutes he took a 15 minute reading from one of the vents in the basement with some sort of gas detector. After 15 minutes he checked the unit and said everything was fine, there was no CO present in the vents. He went back into utility room and asked me why I thought it was running fine now...I didn't have an answer for him so he grabs the plug that he had taken out on the right side of the machine and said, here's your problem....you have a blocked fresh air intake and by removing the plug on the other side, I proved that because the unit is working fine now. I asked if that was ok to just remove it and leave it out and he said, oh ya, it's fine. So, he left and I got to thinking about his "fix" for my furnace that what he actually did was modify my system to make it work. So I call the warranty company and tell them that I'm not happy with his "fix" so they send out a 3rd technician the next day. That technician performs the combustion analysis as did the first technician and then after getting the high readings, inserts a micro-camera into the heat exchanger to find that it is indeed cracked and needs replaced. The following day a new furnace was installed. With that, I recommend you look else where for your HVAC needs."

"We worked with Brent through our home warranty company. We had a cracked heat exchanger that required the furnace needing replacing. Brent was very prompt at sending in the request and scheduling, everything went smoothly. We had to pay a little bit to change some of the duct work, and he charged the exact same as his original estimate. I would use them again!"

"Wonderful trade professionals came out and serviced my account for me. Much like an earlier review they did charge me also!! I guess that is how they make money and stay in business. I had an issue a full year later and they came out and fixed that for free! I am calling today for my spring tune up and inspection. I would not go anywhere else, they are booked because they do great work."