Burt Brothers Tire & Service

"After waiting an hour, in their baking hot lobby, to have my summer tires put on my car and my winter tires removed. I was approached by a gentleman who asked me if I needed my summer tire put on. No I need my summer tires put on, plural as in 4 but I cant wait any longer. The tech was asking him where the other tires were. Well gosh only 3 fit in the trunk and the last onee was in the back seat. Well we can do that it will take about 30 minutes. No im leaving and if you're too dumb to look in my trunk for the other 3 I never want to do business with you again. It is always a dumpster fire at Burt Brothers. Last time I went to the Farmington location I had to take my car back after getting a mile down the road and my front end shaking so violently i vouldnt go over 45 milrs ab hour. Im cutting up my card and going off in search of a decent tire company. And the lobby was empty when I arrived and it took you an hour to even start being incompetent , why bother having people schedule appointments? Im also cpntacting corporate and asking why the Utah locations are so bad."

"Waste of time! I had an appointment set for 4:30 pm today for state emissions. To start, three people on the counter and not one acknowledged me standing there waiting for help - after about standing there for 10 minutes, I had to approach someone for help. Okay, fine - not the end of the world. So then they got my keys and said it'd be 45 minutes to get that done. 90 minutes later, I noticed that my truck still parked in the same place I left it. After all that time and this poor experience all around, I talked to the same employee that originally got my keys and I just asked for my keys back. He that got my keys didn't apologize and just said they were behind. Well okay, but why set a false expectation of 45 minutes. Or common sense would tell you that if it starts to take longer than expected then they'd at least you notice it's taken a much longer time and come and talk to me to give me an update. Another observation that didn't sit well with me is that one time I looked back at the emissions bay there were two employees horsing around. What is most sad is that I had probably around 5 or 6 previous experiences at this location and they were all good. I won't be giving this location our future business."

"If I could leave zero stars, I would. I own several classics and paid them over $1800 for a new catalytic converter and to have my timing done on an older pick up. When I went back in to have emissions done, they informed me that they do not have the appropriate tools to do emissions on an older vehicle, but that they would have the appropriate tools the following day. I called back the next day, and they told me they got the appropriate tools. I then called back the following day and they told me to bring it in on a Saturday morning to have it done. I took it in only to be told that they did not have the appropriate tools and asked me to go to one of their locations 30 minutes away. I will not be back. Just an absolute joke."

"I had issues with my car, my car would not start and I had taken it to the dealer at Larry Miller before Burt Brothers, Larry Miller had and wanted to keep taking my money without fixing my car issues I had to keep going back and forth they were telling it was a loose cable then the battery, I felt like they were just charging without fixing the problem, they claimed it was a cable and when they kept returning my car the cable kept coming loose again and again then they claimed it was the battery. I got fed up with them not taking care of or tried to fix anything so I decided to take it to Burt Brothers, I explained everything that’s was occurring and they were so nice and patient they told me (Jonathan) that they were not going to charge me if they didn’t fix the problem. It literally took Burt Brothers a week to fix my car, they replaced the damn cable and made sure that my car was running. While it took Larry H. Miller 2 months it took Burt Brothers 1 week, without trying to just take my money, they made sure it was done correctly and they were very honest. I strongly recommended Burt Brother not only that they’re very well skilled but they take care and care for their customers."

"This is probably one of the best stores to be at for car service. Had no issues with them. The people at the counter are very nice especially Seth. They also host car meets on weekends during the summer for everyone to attend which is awesome! Can’t ask for a cooler shop!"