Roy Storage 5193 South 2700 West, Roy, UT 84067

"Andy is extremely rude and unprofessional. Called my work office after claiming he couldn't reach me by my cellular phone. However, he confirmed the number was correct and I received 0 calls or voicemails. I can't emphasis enough how ignorant Andy and his staff is. He was apparently tempting to reach me about an expired credit card, but told me how he wasted half a day trying to get a hold of me. I DO NOT Roy Storage to anyone and will be moving my storage needs to another company right away. They also use false advertising practices and bill my card and various rates. For example one month I paid $119.00, the next $109.00, and was charged $130 for one month. I am contacting the BBB to look into this storage unit companies deceptive business practices. When Andy started calling my office multiple times, he told me spend half a day trying to reach me. Which is a complete lie."

"Roy Storage hands down #1 storage in my book. Clean facility. Reasonable rates. 24 hour access. Good location. Surveillance on site. Awesome staff to deal with, Andy is accommodating in many ways. I highly recommend Roy Storage to anyone looking for a good experience with finding a storage unit to rent."

"This is the best place to take your stuff they have big storage space 24/7 access. They have security cameras and they are usually always on site. They are very reasonably priced.. Great deals the only problem I have is the front gate lock is impossiable to open in the winter esp. When your fingers are cold. Hoping one day they will have some kind of code lock soon.. But none the less I dont take my stuff anywhere else this place is the best.. Thanks andy"

"This place was a joke to work with. The guy that took our card information did not give it to the property management and did not set us up for automatic payments like we requested. We still don't know what he did with our card information.. Even after calling the management company and setting up the automatic payments, they kept forgetting to run the card and would charge us late fees and send delinquent notices. We would have to call and remind them that it was auto-pay every month and they would reverse the late charges, but it was still a hassle to deal with. The only reason we decided to go with this storage unit is because it was cheap and close to our home. After a few months with them, we decided to go back to our old storage unit that was $50 more per month. It wasn't worth the hassle every month to keep this unit. Also, the layout of the site does not have a through road-way and is very hard to turn around a truck. It's impossible to turn around with a truck and trailer."

"Horrible customer service, owner consistently charged additional fees for credit card being declined or deliberately double charge for the month, I'd call and he'd apologize saying it's his fault. Just trying to scam as much money as possible. Worst storage facility I've ever used"