Apna Baazar

"Very bad customer service. The staff at this place are very unfriendly. I picked up a wrong bag of rice & they wouldn’t let me exchange a sealed unused pack. Not the first time the staff is being unobliging. I have not had this experience in any other Indian store in SLC. @Apnabazar owner - If you want to help your customers you will find a way to do so. Your billing systems are so poor that it can’t retrieve a bill. I don’t remember when I purchased the rice but let’s say it’s two weeks, an unopened pack must still be intact. Overall this has been a bad customer service experience. Thank you for your reply."

"I have been here a handful of times since living in India and having Indian family members and wanting to cook authentic Indian food at times. The people at this store have never been friendly to me. I recently had someone pick something up for me since this store is quite a distance from me, and I was shocked when they gave me the receipt. $40 for 2 frozen blocks of paneer. I would have told them not to buy it had I any idea how hugely they were being ripped off! They did not know what it should cost and they were taken advantage of. Shameful."

"I would give 0 star as there is no option for negative. They sell expired items and that too very well aware of it. We got bunch of stuffs and the Dal had insects in it. Upon calling and explaining them, the person acknowledged that they have 30% stuffs which has issues and they know about it, he also mentioned there is no refund, which we didn’t even care about. The brand was Apna Bazaar and on hearing that, the person on the phone call (male person, first he named himself Joe, and when I said he is the owner and I wanted his name, he said Raj or Dev) started shouting as if it’s not his business. Worst experience ever! Certainly this will be brought to Consumer department as they are selling the items to consumers being very well aware of the expired dates and issues. We threw all the stuffs. Don’t go to this store and save yourself and your family."

"We were welcomed by a friendly indian shopkeeper in this Indian grocery shop. They were serving complementary Indian masala Tea at the counter. We brought indian Porata, bottle guard and a few spices."

"I went to return/exchange couple of 2 LB Ragi flour since we are getting a bad smell when we open the first packet. The Sales person didn’t accept the return on one of the packet saying it was opened. How do I supposed to know if it’s good or bad by just seeing the packet without opening. There is no expiry date in this product. Also she asked me to talk to manufacturing company on this instead of Apna bazaar. I don’t expect Apna bazaar to open every single product and verify but when their customer comes with a complaint why don’t they verify and fulfill the refund/exchange if it’s legit. Also the sales person Priya was not polite at all, customer service would have been better in this case at least. Apna Bazaar Manager - please check this review and take necessary action."