Smith's Pharmacy

"This visit occurred on the morning of 12/31/2023. My daughter visited the Smiths to do grocery shopping. She suddenly fell ill and ran to look for a garbage can. She found one by the pharmacy. She was already embarrassed & feeling horrible. There were 2 employees in the pharmacy. One was a middle-aged woman who may have been the manager, or at the very least, a senior pharmacist. The other person was a younger man in his 20s. They both laughed at her & imitating her throwing up! My daughter felt like she was being bullied by mean girls! This type of behavior is unacceptable! I am shocked that medical professionals would behave so unprofessionally! They need to be reprimanded by their superiors!"

"I have been a customer for 12 years. The service has completely changed. I really hope you treat the people you care about better than you have treated me the last three months. The way you speak to people is arrogant and demoralizing. There is only one person there that still cares. She is a lady pharmacy technician. Unfortunately I don’t believe there is anyone that can change the behavior of the pharmacists themselves. This pharmacy will continue to treat people (paying customers) like lesser than human beings. I will be changing pharmacies and grocery stores and it won’t be another smiths . Dee and Richie would be ashamed and embarrassed by the treatment of their customers."

"Update: The pharmacy proactively called me and apologized and let me know they fixed the issue. I appreciate that. They also said it won’t be an issue going forward with other kids. ——————————- Set up an appointment 10 days ago to get my 17 year old boosted. Showed up only to be told they don’t do boosters for people under 18, even though their site let me sign him up. Get your stuff together Smiths."

"The bat lady. She's been nicknamed this by my whole family, as well as friends. She's the one that is constantly rude - she tends to act as if her experience means she's more than you. I wish I was projecting, since she's been so nasty to me sometimes, I've cried. Many times she has said my scripts will be filled, just to call me up & admonish me for not being aware of something. If my doctor says they have the prescription, why am I required to know the ins & outs of being able to fill said script? Anyway. Bat lady, I cringe anytime I see you. I try to work with the pharmacist or any of the other capable techs. But anytime you help me... I say a little prayer that you treat the people in your life better."

"I have been coming here almost my whole life. In recent years using this pharmacy to fill my prescriptions. I went yesterday for the first time in a bit and was just reminded why I love this location so much. A lady with long black hair made eye contact with me as I walked up and was friendly and sincere in her desire to help me, and was SO fast and efficient to help me get my 2 prescriptions. She ID'D me for the control substance I was getting like the sign said, and overall it was a really good experience."