Stanton Optical

"My review has several layers to it which combine to makeup my poor review of this service provider. We spent over $1000 dollars and have many issues. We will not be using Stanton again. 1. The eye exam was straightforward in the process though a bit confusing for my wife and myself. Of two insurance providers we offered the staff only one was able to be used the day of. The second one had several time consuming prerequisites which should have been explained by the phone based customer service at the time of booking. The mostly virtual eye exam was a bit weird but not a deal breaker. The lack of an in person optometrist has some drawbacks which I will talk about in a moment. 2. The selection of glasses was really good and made it difficult to choose. Eventually, I chose a pair and proceeded to get everything taken care of. I was a bit skeptical of how quickly my exam went from selection to being finished. It was not a deal breaker so I went over to be with my wife. Her selection and exam was a bit longer but still strange in the process. Honestly, I attributed my apprehension to not keeping up with the times but in hindsight I'm going to call it good intentions with poor execution. Not sure if this is a result of being in the Luxottica machine of offering a lot but not delivering quality or something else but the bottom line is good customer service but poor tools to help customers out. 3. Pickup is where Stanton gets its lowest rating. I picked up my glasses and left without being fitted for them. No adjustments were made. I guess with new times having a sit down fitting is a thing of the past. Of the three pairs of glasses purchased two have defects which will require replacement. One of these defects is in the frame. Again, not a deal breaker but annoying at the same time. At this point I am going to assume it will be at least two weeks before we get replacement frames. Additionally, for me personally the right eye of my prescription is off which will need to be addressed further. I did go back a week after pickup and had some adjustments made which marked improvement but it's still not right. For my wife her sunglasses do not have the level of tint she wanted which will require the ordering of new frames or lenses I am not sure and it was not explained fully. Overall, the experience was so so. As stated earlier we spent over $1000 on three pairs of glasses and the issues we are currently experiencing make it not something we will take part in again. The processes they have in place has merit for those on a budget with low expectations and needs, but for those with higher needs you are better off finding a traditional optometrist."

"I had left a harsh but honest review of my experience but minutes after leaving review I got a call from Stanton optical and they are upgrading my lenses with no cost to me so that I can get my glasses today. I think that's really incredible for a company to do. I absolutely would recommend them to anyone. I believe they truly care."

"Other than the not so nice technician that conducted the on screen eye exam, my experience was amazing. The "in person" employees are nice, polite, helpful...very knowledgeable. And Chadwick was simply amazing! Made my day! Wonderful customer service over all!!!"

"I had an objective: find a color and design that rocked my eyes. And Blake hit a home run. He searched out until we found the frames that worked best and fit into my budget. So appreciate all the help! His knowledge and energy made the experience easy. Also, my glasses checked all my boxes. Great experience!"