Williams-Sonoma

"I ordered plates, salad plates and bowls on Feb 23, 2024. The order should have arrived on Feb 29, 2024. It never arrived and customer service was NOT helpful. She told me I would have to contact the shipper, not Williams-Sonoma, so basically it's my problem not theirs. VERY BAD CUSTOMER SERVICE. I never received the order that I paid for. It should be their responsibility to get it fixed. They don't even deserve a one star."

"I signed up for Key Rewards about a year ago and never received emails to tell me I had earned rewards dollars. Each time I went to my local store I would ask about my rewards balance and the employees would say your points accumulate automatically with each purchase and there aren’t any rewards on your account. Finally about 9 months later an employee says “oh you have some rewards dollars and some have expired but I can’t assist with reinstating those expired rewards.” What I then learned is that the other employees were supposed to be asking me for my phone number to associate each purchase with the account and this did not occur. So then I contact “corporate” to ask for a review of my purchases, and tally of my rewards points and dollars because many purchase didn’t get associated with the rewards account, and because of unknown reasons I received no emails about my account to know when I had rewards dollars, prompting some to expire. A low level representative who contacted me was smug and refused to reinstate the rewards, which were around $50. This is WS “customer service” in action. Then, more blunders….Last night after I saw a pending charge and didn’t recall placing an order so out of precaution I cancelled my credit card. I then called WS CS the next morning and they tell me my local store had placed the order for a set of wine glasses in December, which I don’t recall (I have no receipt for the order). I then learned that when a store employee updated my email address (somehow employees had me under 2 email addresses so they were to consolidate to one), they misspelled “hotmail” so that’s why I have no order history. Not service oriented, unaccountable, inept employees, not a professional organization."

"Whoa, this situation caught me completely off guard. On Dec 16, my husband bought chocolates for my mom, but due to her health condition, she can't have any candy. Today, Dec 19, I went to the store with the sealed chocolates and the receipt for a return, just as they were when we bought them. Surprisingly, as soon as I mentioned I needed to return them, all the ladies working there gave me incredibly uncomfortable looks. It was quite unsettling; they didn't even look at the receipt, just kept repeating, "Noooo, nooo no returns on food." I left the store and called William-Sonoma customer service to confirm. They assured me that they SHOULD have processed my refund and suggested I try again over the phone, but who has time for that? Honestly, you just saved yourself the discomfort of having to go through this; BUY ONLINE. The in-store atmosphere is just downright WEIRD!"

"SOLD ME USED AND RETURNED PRODUCT!! They did NOT disclose that to me, NOR did they charge me a used item price! When I went in and asked, they denied that they did this, however they didn’t even take the return receipt out of the box, hard to argue with that when I showed them…. Go literally anywhere else and get a new product and skip being lied to. This was supposed to be a Christmas gift. Imagine how awful you would look gifting a used item to a loved one or friend."

"They don't take food back even if it's packaged and doesn't perish. Items are generally overpriced. I bought a set of Easter cookies and they were hard as a rock and nasty. They cost $25. A package of Oreos would have been a way better buy. That's terrible customer service."