Rush Truck Centers – Oklahoma City 8700 West Interstate 40 Service Road, Oklahoma City, OK 73128

"Update: I was contacted by management who tried to make at least some amends by offering to pay for a brake sensor that went out after the brake job was complete, new lug covers and one new wheel cover. They followed up to make sure my repairs and parts came through. Also a much nicer apology for the previous trouble. No offer to compensate for my lost time or added expense of having to go to another facility to get the rear dualies pulled off. Still, it's enough to bring my original rating of 2 up to a 4. I have the original review below. Convenient location and authorized Ford service. I brought my RV in for some basic servicing. They found several other issues and a simple maintenance turned into a long ordeal. I'm glad they found things that could have been a problem down the road. They also worked with me to make sure I could still sleep in my coach overnight. Those are all positive. In fixing brakes, Rush could not remove my rear dualies. They charged me 2 hours to "try" and then sent me to a tire shop which was able to get the job done. That hiked my cost by several hundred dollars. Rush also treated my lug covers and tire caps roughly. They are dented and scratched. Finally I got an official email that all of my parts were in. I scheduled an appointment to get the last job done. I brought in the coach at 8 am. After waiting 6 hours I decided to ask for an update. I was told that there was a part that still wasn't in. The coach just sat there all that time. Why couldn't they tell me up front? Why would they let me waste all of that time? Later I get an email which simply read: "Apologies for the misinformation." I decided to cut bait and get the job done somewhere else. I won't be back."

"Parts chargers here if they can't see what's wrong with the truck by a lap top they can't fix it even when it's common knowledge of what's wrong with the truck so had it towed out after 2 days right to kenworth and 45 minutes later kenworth had me up and running cause they actually had common sense but iv been to rush truck centers before and received the same disappointment"

"Very poor communication and service. My boss made an appointment for a simple repair while passing through. We told them we have a load to pick up later and we need out of there asap. They promised my boss it wouldn’t be a problem and they could get to it right away. They did not get to it right away. It was 3.5 hrs before they started working on it and they didn’t check to see if the repair fixed the issue. No one came and got me when the truck was finally done , my boss called and told me it was done since he had got the bill. Getting them paid so i could leave turned into another big ordeal with lots more time wasted. Finally make it out to the truck only to discover the problem was not in fact fixed at all. Boss man calls them back and they tell him they can get it back in the shop right away. I go to the service counter and they tell me to get a hotel the truck won’t be done till the following morning. At this point I bought 2 wrench sets and the part and fixed it myself in 1 hr. They lie they don’t communicate the the whole service department is a joke. The parts department seemed ok and very helpful but the service and mechanic department are a complete joke."

"When the old service manager was there this place was amazing now they half do everything I waited 3 and a half weeks for parts 2 weeks later I had to bring the truck back. After getting the truck back the fan belt was loose and had to take it back got the oil change and the tech didn't screw it on all the way and we lost a quart of gas. The alignment was off so we put the truck in the body shop called the next day and the body parts guy says there is nothing wrong with the alignment this place has went to trash. But there is nothing wrong with the alignment"

"I had a positive personal experience. The mechanic was able to run a history on my Pete codes and quickly identify the issue. In about 1 1/2 I was back on the road."