Oklahoma Red Door Management

"I moved to one of their properties January 24 of 2022 aInd I signed a one year lease. Within a week of moving in, I was having plumbing issues. Anytime a toilet was flushed, the bath tub/show was ran or the washer ran, the house flooded everywhere. The bathrooms upstairs leaked through the ceiling to down stairs. I was notified on April 14th that we had to vacate the premises due to all the issues by the end of May of 2022. I had the previous tenant show up looking for a package when we moved in who stated she dealt with all the same issues. I contacted news channel 4 and they did a story and the landlords told them that I had to move due to my house being dirty but the letter red door sent me was due to the plumbing issues. By April I was 8 months pregnant with a high risk pregnancy. I ended up having my baby a month early, the end of April due to this stressful situation. They couldn't keep my blood pressure down. While in the hospital with my son who had to be in the NICU for over a month, I had my family packing up the place. I had cameras throughout the home and I have video of them entering my house without giving me notice and taking pictures of things in my house. I have contacted them several times since moving since they left me and my 5 kids homeless and having to live with family about my deposits. I lost my pet deposit, regular deposit, all the money i had to spend for the UHAUL and movers to help get me moved in. They have not given me anything back. So here is my story, take it how you will but I they don't care about you and will break there own least contracts, wont return deposits, even though they say they will. I have emails that show it. DON"T rent from them if you are looking for a good landlord."

"For starters, the phone number takes you through a maze of automated messages. Exhausting. Secondly, the amount for the application fee was wrong on the one my roommate filled out. After applying my roommates and I were told we would not be approved because one of us (she was moving out for the first time and her only former address was her parent's house) didn't have 2 years of rental history. We make more than 3x the rent, have clear backgrounds, literally everything we needed to be approved but one of us didn't have 2 years rental history. If we knew this was a requirement, we would have never wasted our time. But unfortunately, they neglect to inform you that this is a requirement in any of the messages or disclosures on the application. When I called to ask if I could speak to someone about this, Annette (the realtor for our property) took my name and number and said she would pass it along. I don't know if she did or not but I have not heard back from them and don't expect to. I was told we would be receiving refunds for the application (all were paid for on one card) and we have not received any. All in all it was an overall unprofessional experience and we will not be recommending or using Red Door again."

"Process to move in was quick and easy. once we got in the home and settled there was some maintenance issues that needed addressed and have had some since, however with an older home it was expected. They are always quick to get maintenance or another company out to address the issues. The home is very spacious for my large family."

"If you’re looking for property management I 100% recommend Oklahoma Red Door Management. This company is very efficient, I was able to view a property and the property was very well taken care of and very beautiful. There’s not one negative thing that I seen while viewing the property. Also , the company is very quick with responding. It was no longer than a couple hours that they responded to my application. Don’t hesitate this company will help you as much as they can!"

"If you are looking for a property management company in OKC or Moore, run for the hills from this company. I would give them a negative 5 stars if I could. Wife and I had a rental property in Moore but lived outside of Oklahoma. In 2018, their tenant that lived in our property moved out and the house was completely trashed. They had lived their for several years and were not supposed to have pets yet the carpets were infested with fleas and had to be removed. After replacing the carpet, repairing the kitchen floor and counters, etc. we spent over $8,000 to get it back into rentable condition. Red Door took no accountability for not knowing the extremely poor condition of the house or caring that there were pets. In comes the next family...husband, wife and a couple of kids. These tenants would be there a couple of years. The wife and I decided to sell the house in the summer of 2022 as we knew the lease was expiring in several months. Being kind-hearted as my wife is, she wanted Red Door to let the tenants know immediately, giving them 6 weeks to be able to look for a place to move. The last photos Red Door provided, which we had to pay for, was in August of 2021. But, when we arrived in April of 2022, the house was completely trashed even worse, once again. I arrived in town with the pre-set plan to meet the tenant and Red Door to do a walk-through on Monday as Red Door refused to meet me over the weekend. This, even though I flew a significant distance to get there, wanting to do a quick turn-around to fly home Sunday. Getting to town Friday night, I decided to drive by the house Saturday morning to introduce myself to the tenants and thank them for their tenancy, at this time, thinking they were good tenants. When I arrived, a neighbor told me they had moved out the weekend before. I stepped into the house and the smell knocked me off my feet. Large pieces of furniture were removed but junk, toys, paper, garbage and filth met me in the living room, kitchen, bedrooms and garage. I walked into the kitchen and a half dozen pizza boxes sat on top of the gas stove, food waste and garbage piled up in the sink, rat feces on the window ledges, on the stove, in the sink, in the fridge and all over the floor. The hallway carpeting was soaking wet with pet urine and feces. The bathroom toilet full and unflushed, magic marker and lipstick writing on the walls in two of the three bedrooms, holes in the bedroom doors and walls. This was months if not years of neglect and abuse that any nominal inspection would have found. The damage was so bad and toxic that a remediation company had to spend three full days trying to get the place in a reasonable condition...and this was only after I hired a team with a dumpster to remove an entire garage and house full of garbage, broken furniture, a fridge infested with rats, yes, inside the bottom of the fridge. As Red Door did not return any calls that day, nor Sunday, nor Monday morning, I went to their office and insisted the owner come to the house. After significant pushback, she came two days later, by which time a dumpster full of garbage had already been removed. Needless to say I walked her through the house (she quickly ran for the front door) and showed her the photos of the mounds of garbage that had been removed. We had a long discussion and not one time did she apologize or offer any inkling of taking any type of responsibility for her company or her tenant, or offer to find the tenant to hold them responsible. Her last words as she walked away, without offering any solution or solace were, "You have a blessed day now"...as she got into her $100,000+ Mercedes and drove away. So much for doing the right thing! You don't even want to know how much this debacle cost us. As I said before, run from this company as fast and as far as you can!"