Costco Tire Center

"When you have an appointment for a tire rotation and it takes "professionals" an hour and a half when you're the only car at the time of the appointment, something is wrong. I have become disenchanted with Costco and their poor service and extremely long waits. I have used them for all my vehicles for the past 12 years, I will be taking my business elsewhere from now on. I wouldn't recommend them to anyone unless you don't care about your time, because they sure don't."

"Do not buy tires here! I ordered tires clear back on Black Friday only to find out they did not have an appointment to install them till just shy of a month later. Despite that, I still waited patiently for my appointment. I get my appointment 15mins early and asked the service guy how long it would take and he told me it would take around a hour and a half. After not hearing thing for almost 2 hours, I go back to the service desk and ask them if it was done. He told me that they had just lifted it up to install the tires. Mind you my appointment was at 5:30, and it was now 7:15. It took them almost 2 hours to even start working on it! He said it would be another hour to put them on and my only option was waiting another hour or trying to schedule a different appointment earlier in the day (since they would likely be leased delayed during the day). Absolute worst service I have ever had and they had no desire to make it right after their mistake. Meanwhile, I haven’t had any transportation and was stuck here the whole time they claimed to be installing my tires. The slightly cheaper price is not worth it. Pay the extra $50 and go to a tire shop that treats it’s clients right."

"Waited 2 weeks for an appointment only to be told that the certified tire changer techs were incapable of removing the lug nuts on my 7 yr old vehicle that gets regular tire rotations. Definition of incompetent for a tire shop. Huge fan of all things Costco and have never had a bad experience but this tire center is poorly managed and is honestly no cheaper than actual tire shops in the area. When asking questions their tire tech leader got extremely defensive and acted inappropriately. Store manager even apologized for her behavior."

"Gunner in the tire center was extremely kind and helpful—going above and beyond! He deserves a promotion, raise, or at least employee of the month recognition!"

"Costco tire is the absolute worst. I wish I could give it Zero stars. The only positive thing I can say is that we got a pretty good price on the tires. I knew there was a problem after even with an appointment I had to wait for 2 hours before they got to our car to install the tires. About a year after we bought the tires we got a flat on our way home from a trip. We were turned away with 2 hours left in their day because they did not have "time" to patch the tire. They filled it up and sent us home. Fast forward another year and we picked up a piece of metal on the way to one of my wife's doctor's appointments. We stopped at the bountiful store 5 minutes after opening and once again were told that they did not have time to do anything. Had my wife not stepped out with her 8 months pregnant belly I don't know if they would have even filled up the air when they sent us away. They told us that the piece of metal was too big to fix and that we would have to go back to the store we got it from where they had the tire in stock. Thankfully I took my wife home first. When I got to the Ogden Costco they told me that they would take care of it. 4 hours later they presented me with a bill for $100. Some warranty. I understand that the tires are 2 years old and are prorated for the warranty. But all the install charges and extra costs were a surprise. Not only did I have to wait for 4 hours but they have removed all chairs and tables to wait so I sat on the concrete floor for 4 hours while I listen to other irate customers come in to complain and the phone ring off the hook and not be answered. Worst customer service ever! It's a shame because I love everything else about Costco."