Premium Auto

"Took my BMW in to get an oil change. Hadn’t been able to find a place here locally to take it for a long time and I was tired of driving to Murray anytime my car needed service. I called in I asked about the cost and estimated time as well as next available appointment. The guy on the phone was super friendly and helpful. He set very clear expectations on time and cost and helped me set an appointment that worked with my work schedule. Day of I brought my car in, was greeted by the same guy I talked to on the phone. Within less than 5 mins of me getting there the car was in the back getting worked on. He reminded me again about the estimated time as well as offering additional services but was NOT pushy in the slightest. He just very polite and just mentioned it and left the choice to me. I was pressed on time and one of the services I needed they didn’t have the part (air filter) he gave me options. I have changed this before and decided to do it myself. While I waited I witnessed several interactions with different customers both on the phone and in person. The man at the counter was polite, friendly, informative and pleasant with every single person he encountered. Honestly really great service. My car finished exactly when he said it would be done and I paid and went on my way. It’s been a few weeks now and everything has been good. I will definitely be coming back to premium auto the next time my car is in need of service."

"Mario, Javi, and the Premium Auto crew are the best! We take our vehicles there for anything from periodic maintenance to repair. They always do a great job, right on time. I never worry that they are trying to upsell or complete unnecessary work. They have always been honest and transparent. It is so nice to have someone that we trust in the local area. Thanks for always taking such great care of us! 10/10 recommend!"

"Wonderful experience with very friendly staff. I set up an appointment over the phone and I didn't listen to the date, just the day of the week and ended up bringing my car in a week early. Had to get it towed in as it wouldn't start, but they rolled with it and said it was okay to leave it until the appointment. Said if they got a cancellation they would look at it sooner and they were able to get it fixed 2 days later. They also gave me options on a battery purchase making it more affordable. When I went in for pickup Mario explained what they had fixed, showed me the parts they had replaced and what was wrong with them, and gave me a recommendation on the next steps for getting my vehicle running better. This was a level of transparency and care I had never received at any other shop before. I understand why the person who recommended this mechanic to me said she misses her mechanic."

"Mario and the crew at Premium do a great job. We have been going to them for years and I can’t recommend them enough. Their work is solid and they stand behind it. You can expect a good explanation of any problems they find and recommendations on the best repair. I appreciate seeing the old parts and how they failed. If anything looks questionable they will discuss it, but not pressure you into unnecessary work."

"Mario is an honest mechanic. No malarkey or anxiety. In the years we have gone to them, we have never ever had to return a vehicle for any reason. His staff treats my family’s cars like they were theirs. I appreciate you all!"