Firestone Complete Auto Care

"What a frustrating experience I had with these people. Wish I read the reviews first but figured since being on base they knew what they were doing. They were awful. They said things were wrong that didn’t fix the root of the problem and spent money that I didn’t need to spend and then broke down because they said the problem was fine and it wasn’t. I will be talking with corporate on misleading service members. Sad they do that to more people here that have complained. What a joke they are"

"They will do anything and say anything to get out of work... they fabricate policy's out of thin air, and when fact-check through Firestone website they act surprised and then slow play the work .... avoid this one trust me.took 3 hours for rotate and flat fix"

"Yeah no don’t waste your time here I promise you they will not be worth 5+ hours of your time. Dropped my car off for a 1pm appointment and at 4pm they haven’t even started anything. No sense of urgency with these fools"

"Should have checked the reviews here before going to Tinker Firestone. I schedule my truck for a tire rotation the week prior and dropped it off at 8 a.m. They didn't even start until around 4 p.m. and it took them over 2 hours. The staff are courteous - but set the standard for slow work. I should have listened to my co-workers and gone to Discount Tire! Never again!"

"Made an appointment for 3pm for an oil change. We arrived a few minutes prior to the appointment time. The guy at the counter stated there it would be at least 2.5 to 3 hours to complete the oil change. I explained that we had an appointment. He stated that it did not matter, that they had many cars in front of us. He then asked we wanted to reschedule. I advised we would wait it out. He then told us to move our car across the street to another parking lot. As I was moving the car to the other lot an employee pulled in front of me and parked in a handicap spot near the shop. I came back in to drop the keys off and the manager was there. I advised him that an employee was parked in a handicap spot. The manager stated that they did not have a handicap spot. I took my keys and cancelled the appointment. I am sure I can find a place with better customer service."