Group 1 Automotive Inc

"On 11-21-23 my wife and I went to Bob Howard Acura to look at a used car. We ended up purchasing a 2013 Acura TL-SH AWD with approx 82k miles. Our sales rep was Timmy who was nice. When the purchase agreement came out we noticed a $1500 charge for ceramic coat, tint and interior protectant. It was at this time that we were informed that even though they weren't installed yet, every car gets those items and thus it was not negotiable. Absolutely not negotiable, if we wanted the car we were going to have to buy that package. About 4 weeks later I make my first trip to TAG. It is at this time the TAG office sees that the paperwork is missing something from my name. The suffix, I'm the III in the line of my family name and is part of my legal name. Drivers license, birth certificate and social security card all contain the III on them. Without the distinction of III its not legally me. The very nice lady at the office says we need to contact the dealership and have them send us a same name change form notarized and we can get this fixed. I contact Bob Howard Acura (Greg in F&I) and he informs me they will contact the lender and get it to us. This process takes 3 weeks to complete. We get the form from the dealership and it is at this time I ask them if they are going to pay the late fees because the registration is now expired. This is when they inform me that I should have caught the mistake when I bought the car. They admit they should have caught it but put it back on me that I should have been the failsafe against these type of errors. I won't go into how insane this is but I'm sure most reading this will agree with me that this is insane. I don't buy cars everyday, these people sell cars everyday. Anyways they inform me that they won't do anything to compensate me. Not a free oil change, a car wash, a bumper sticker, a fresh scented tree to hang from my mirror, nothing. So I proceed to bring this up to the sales manager, pretty much same response. Sorry we missed it but you should have caught it. I did reach out and left 3 messages for the manager Ray or Roy to speak to us but apparently since we only bought a used car he didn't have the time to call us back. On my next day off I proceed to the TAG office and end up paying an extra $33.00 in late fees. During this time about every other day I would have to stop and put air in the tires of at least 2 to sometimes 3 tires.I ended up taking the car to one tire shop who told me it was a bad sensor/valve stem $65 repair. Problem still not solved after that repair. After eventually getting frustrated with putting air in tires every other day to everyday as it was getting worse. I took it to another tire shop and they took the wheels off to check the tire/wheel, balance and it was discovered that 3 of the 4 factory wheels were bent. You could see it when the wheel and tire was on the spin machine that checks for balance the wheel was not round. All this to say I will never buy another vehicle from Bob Howard anything certainly not the Acura dealer. The treatment I received after buying the car was that of a fly by night buy here pay here kind of place. They sold the car and didn't care after that. Customer service was completely lacking. I will NEVER buy a car from BOB Howard Acura, service my car at Bob Howard, or even get parts from Bob Howard Acura. Anyone who asks where or how i got the car i will tell them unfortunately Bob Howard Acura, and then i will add that unless they wish to be treated like the scum of the earth used car pond scum don't go to Bob Howard. They will in all likelihood never see me again. Now I should mention we own 2 cars the other being a newer BMW purchased from Jackie Cooper BMW. Whom we love BTW. They are just awesome. However at the time they didnt have any used cars in our price range that I would want to buy, so we didn't go there. I regret that everyday after having to deal with a subpar dealership that lacks, the caring, customer service that Jackie Cooper BMW offers its customers."

"Needed a new CCV filter in a hurry for my 2013 diesel. Found one on the web site which offered overnight shipping. Placed an order using an often used company card. The order was placed and the charge was authorized (got a confirmation email with an order number and everything). The next morning I got an email saying the order was cancelled on their end due to the payment method being “HIGH-RISK” and recommended I replace the order using PayPal. Basically, they charged my card and then after cancelled the order due to the payment method. I did get an email saying they would issue a refund so will be watching that closely but back on the search for the part I need. So if you need parts in a pinch I would highly recommend NOT relying on these folks."

"Ordered an engine wiring harness junction box for my GMC truck. Got the shipment a week or so later. Open the box and its engine lifter parts. Contacted them they sent me a return label and “ordered” the correct part. Waited almost 2 weeks for the “correct” part to be shipped. Got it in today and it’s a front tow hook for a GMC truck. Will no longer do business again! Beware."

"Friendly customer service but they are unorganized and unable to ship parts in the time frame on their website. Was told several times it would ship out the same day over the phone and on email. They were supposed to ship same day on the 26th and on the 29th they still had not shipped out. Cancelled my order."

"I ordered a part from group one online after researching the site and seeing mixed reviews. They took my order and the next day I checked the tracking number and saw there was no information. I called the number and Tom answered. He was polite and answered my questions directly and explained the process. He stated that when I ordered the part, they were out of stock so they had ordered a part from somewhere else in the city and that once it was received it would be shipped to me later in the week. After waiting two days I had decided to check my email again. No change in tracking. I called them and they said the system said it was received and waiting to be shipped. I only live a couple hours away and really needed the part today so I suggested that they set it out and I would drive down and pick it up. He said they could do that for me and he would have the guys track down the part after lunch. I just picked up the part and it’s an exact replacement exactly as I ordered it. No complaints on my end. Will be purchasing from them in the future."