Big O Tires

"Honestly just a horrible place to do business. Bought tires from here less than 2 years ago. These tires were supposed to have a 40,000 mile warranty on them, after 12,003 miles they are toast. Big-O refuses to honor the warranty because I only have 1 tire rotation within the 12,000 miles instead of "atleast two". They recommend that you get one every 5000 miles, So ok, I admit I got one at roughly 8,000 miles (didn't think it'd be a big deal, and honestly 3000 mile difference should not make your tires toast). I went in today, 4,000 miles later to get a second tire rotation, like a good little boy and they inform me that my tires are bald (suspicious because they weren't bald a couple weeks ago..?). Note that I drive a 1.6 liter engine corolla, not exactly a race car mind you, and the guy accuses me of driving it too hard... my car cant go over 80 mph on the freeway.. My driving, let alone any driving should not take 28,000 miles off of a tires life span, that's just asinine. I would highly highly recommend going anywhere else, and dealing with anyone else, you'll thank yourself in the long run just trust me."

"Great place and great service. From the first phone call all the way to the finished job. Melisa was very up front and showed me what issues I had on my truck, there was no hard sell to do other work or sell me something I didnt need."

"The way it should be.. I dropped off my truck for tires, brakes and a wheel hub. The work was completed the same day and it was smooth and effortless. I was surprised at the communication and efficiency of this Big O location. Thank you!"

"Old 5 star review -Martin killed it. Put new tires on my 2017 Colorado. They look great and the customer service was easy and not pushy. New review - Do not trust the salesman at this location. Originally I believed this location did a great job. They replaced tires and performed a front end alignment. Fast forward 2 months and my front end nearly falls out of my truck on the way back to the location for a troubleshoot of grinding when turning and a loud rumbling and shaking while in park. When the salesman called me back she lied to me and said they couldn’t find a problem at all even after driving for “40 minutes” but they were gonna rotate and balance the tires and they think that my front rotors are warped and may be causing the grinding but “they didn’t even have to touch my front end”. They then broke a cross threaded stud on the tire (that they cross threaded on the tire install). The other salesman then tried to tell me if I could recreate the problem at all to bring it back…. Now the truck does miraculously operate normally after this last visit….. even tho they claim they didn’t even touch the suspension system. I mean I barely made it into their parking lot with the amount of metal grinding taking place on tire rotation and when turning I thought my tire rods were gonna snap. I am a 35 year old master electrician I feel I am fairly mechanically inclined with the training I’ve received in my life. Had they just been honest about the problem I would not adjust this review as someone clearly fixed the issue but this showed an EXTREME LACK of integrity, professionalism and was the most shady tire replacement I’ve ever had. The front end assembly had loose nuts and washers that began to vibrate extremely loud while the diesel vehicle was in operation and clearly the loose assembly was causing an issue likely from bolts that didn’t get torqued properly. Please focus on integrity with your future clients as I will not be returning to this location ever."

"Not to happy with the service I got. My car has been in this place 3 times, the last time almost a month and the original reason I took it in still exists. This is where Rocky Mountain Motor makes me take it. It's had issues since I got it but leaks something and this last time I took it in for the leak they replaced the turbo and God knows what else because they never gave me a invoice and never called to update me on anything being done with my car until I had to call and when I finally got my car back it was covered in something that's still on it after 2 washes and still leaks so I won't be back if I can help it. As you can see in the picture, they didn't even put all the bolts back in my exhaust manifold/heat shield. The turbo is part of and right below the manifold."