Jiffy Lube

"Excellent customer service!! I honestly wish I remembered his name, but a HUGE HUGE shout out to the Austrailian gentleman who assisted me today-- think it was Nicholas?. He didn't try to upsell me for any parts or services that were absolutely optional and he took the time to explain what needed that absolutely needed to be done and why. My wife said that it was people like him that "gives hope to humanity"."

"Tech informed me as I was paying that Jiffy-Lube is now paperless. Great to go paperless, but if you don't email a receipt, then you are being deceptive. I received this survey email, but have yet to receive my receipt for a $140.00 oil change. No idea what I paid for, other than what the tech told me. A full synthetic oil change should not cost $130.00, plus ten dollars to "top-off" coolant level. Won't be coming back."

"I only came in for an admissions but I had one of the best customer service experiences of my life. Nicholas has a way of connecting with people I haven't seen quite some time. Grateful for his service and as honesty and kindness. I will come back and I will recommend this specific jiffy lube to everyone I know!"

"I wish I paid better attention to their name tags (I want to say Alex was the mechanic and Kyle was the guy in front in charge - don’t quote me) because this location has extremely knowledgeable and helpful staff! I’ve come to this location previously for registration check up things but today I pulled in because my car started making a really loud knocking sound when I accelerated past 45mph. I explained my situation and they came out to take a look at my car. After opening the hood and revving the engine a few times, the problem wasn’t what they originally thought so they pulled it into the garage to take a better look. Within 10 min and a test drive later the mechanic figured out what the issue was. Despite my anxiety, the guy at the front desk explained everything to me, was patient and answered thoughtfully when I had questions. He worked with me on a couple of quotes based on my concerns while the mechanic ran a few more tests to make sure he was properly diagnosing my car and for preemptive care I assume. The mechanic later found another more important issue with the bearing. I didn’t understand so they politely took me back to the garage where my car was lifted, walked through and explained everything which led to a new quote. They offered advice for a plan of action and when I made up my mind they got to work right away. It was about a 3/4 hour fix because of my questions and the parts that needed to be replaced but I’m so thankful for their patience. My car is in prime condition! Thank you so much!"