Quick Lane At Young Ford

"This is my first time getting my truck serviced at Ford. I had a great experience overall. I will definitely be getting my truck serviced here again. Brooklyn was very friendly and helpful throughout the whole time my truck was being serviced. Enrique, who was one of my Quicklane technician, did an outstanding job. My truck was shaking badly when I was coming to a stop. Now it's a smooth stop. I got an oil change. My rotors, and breaks replaced. Even cleaned up my engine, which I was not expecting. Other places just leave it the same."

"I had an 11:00 am appointment for a oil change on a 2021 Explorer. That morning I asked if I could get in earlier and they said sure we’ll take care of you. I took it in in at 10:30 and they were still not done by 12:25 pm. What does Quick lane mean?!"

"I had an appointment to get some work done but Vanessa said they were over booked and couldn't honor my appointment, and then said it was my fault for scheduling an appointment on a Friday. Everyone else was good to work with though."

"They over book them selves. I expressed i need a ride back which they had offered to me. I been here for 1 1/2 hours waiting for a ride. I can to drop off and need to be at work. They said to get a new key wouldnt take long but i have to leave my car for half a day now."

"The QuickLane service is great to work with. The rest of the service department is in need of improvement in their customer service. I made an appointment to have my rear shocks replaced according to their recommendations from my previous visit two weeks prior. The issue was already diagnosed, assessed, and quoted. When I showed up for the appointment, they had no idea what I was talking about. It took them all day to reassess the same issue from two weeks prior and then they quoted me 50% more than their original quote only to find out that they had to order in parts from Colorado. They were able to get the parts in the next day and get started on it, but not until later in the afternoon. They had my car a total of three days to fix something that could have been done in one. There is no sense in making an appointment. I prefer to have all maintenance done through Ford for this Expedition so that all of the parts are Ford parts. For my next service, I think I'm going to take it an extra 10 miles to the next closest Ford dealership (Ed Kenley) for better service."